Welcome to the CrackBerry Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Page 1 of 8 1234 ... LastLast
Results 1 to 25 of 183
Like Tree171Likes
  1. Chad McBain's Avatar
    CrackBerry User

    Posts
    22 Posts
    Thread AuthorThread Author   #1  

    Default Bell store negative on blackberry z10!!!

    My girlfriend just got back from the Bell store in Stone Road Mall in Guelph Ontario (20 minutes from BB HQ) and she tells me that two sales staff there told her and her sister that while the Z10 is a nice phone they could not recommend purchasing it because they didn't feel that BB would be around much longer and therefore you wouldn't want to buy a phone from a possibly defunct company. As a result her sister got a Samsung S2. I think BB should know that your carriers sales staff may not be well educated on life and business, I have owned the Z10 since Feb 5th and love it and also have 3 Playbooks in the family so needless to say I was pissed to here this news. BB might want to employ some secret shoppers to check on what some of the sales reps out there are saying to their potential customers. Just needed to share this and vent.
    Thanked by 5:
    bigbbrybeliever (02-23-2013),  cman5 (02-22-2013),  DJRikko (02-22-2013),  lesmartin (02-23-2013) 
    carlyincanada and SDTRMG like this.
  2. sandman10's Avatar
    CrackBerry Addict

    Posts
    673 Posts
    #2  

    Default

    off with their heads!
  3. szali3's Avatar
    CrackBerry User

    Posts
    28 Posts
    #3  

    Default

    What I don't under is why didn't she get s2? Maybe cuz they wanted to get rid of s II since s4 is coming out.

    Posted via CB10
    Snap51 likes this.
  4. Gnomesane's Avatar
    Banned

    Posts
    2,621 Posts
    #4  

    Default

    Par for the course. I picked up my phone (pre-ordered) on the 5th as well. I switched from iPhone, the guy next to me who was with the other clerk was switching from Android (Samsung).

    The store clerk was a MORON. He couldn't figure out how to connect to the wireless to set it up. I did it for him, and I am a former iPhone user for F--- sakes... He was somewhat negative about how it wasn't intuitive and I replied that it was my understanding that Rogers had provided BB10 training to all their sales staff prior to the launch.

    That shut him up nicely.

    It's unfortunate, but Blackberry has an uphill battle to fight media and public perception. The media has been overwhelmingly negative on Blackberry. I expect that to change as this OS is superb. But it's going to take time. For my part, I'm showing it off to everyone, I'm practically an evangelist for BB. I'm doing it because I truly love this phone and what it can do, and part of me just hates that they're not being given a fair chance. The more negative press I read, the more determined I am to counter it. FACT is, everyone that I have shown the phone to really likes it. The keyboard especially. So it's just a matter of time, and getting it in people's hands and Blackberry will be fine.
    Last edited by Gnomesane; 02-21-2013 at 08:51 PM.
    Thanked by 16:
    + Show/Hide list of the thanked
    bigbmc26 (02-22-2013),  carlyincanada (02-23-2013),  Cee134 (02-21-2013),  deltact (02-26-2013),  DJRikko (02-22-2013),  jasg999 (02-21-2013),  Jeovex (02-26-2013),  jerryeight (02-23-2013),  Jince (02-22-2013),  mnhockeycoach99 (02-22-2013),  R Field (02-21-2013),  robkd (02-22-2013),  SDTRMG (02-22-2013),  ShaneN. (02-22-2013),  world traveler and former ceo (02-21-2013) 
  5. ddlax22's Avatar
    CrackBerry Master

    Posts
    1,015 Posts
    Global Posts
    1,018 Global Posts
    PIN
    pins tend to hurt you..
    #5  

    Default

    i cant stand that ****....instore reps can be such aholes sometimes

    also, Welcome to Crackberry!!!!!
    dphjeff likes this.
  6. kcdist's Avatar
    CrackBerry Abuser

    Posts
    163 Posts
    #6  

    Default

    A story like this is a direct result of Blackberry not defending it's story....I think this scenario will be far more common when the phones are release in the U.S.

    I can't really blame the clerks. They likely read the headlines like many of us....and when the only news is from some analysts providing negative sales estimates - that in turn gets repeated and spun by other media into: "Blackberry's in a death spiral!!" - it's no wonder that they might think BBRY is going down the toilet.

    Just like some redneck kid occasionally has to climb the water tower with a can of paint to defend his sister's honor, so too must Blackberry have to send out regular Z10 sales updates to squash the negative nellies that just want to see BBRY fail.
  7. ranibleu's Avatar
    CrackBerry User

    Posts
    39 Posts
    #7  

    Default

    That really sucks! I, too am loving my Z10..such an awesome device. I was never an Apple or Android lover and have always been a proud supporter of Canadian companies, especially technology companies. Most of these sales morons are uneducated and misinformed sprouting iSheep and Fandroid crap. If they only knew how awesome QNX is and that it is the future of all things... idiots. I believe in BlackBerry and when they show the world how good they really are, all these analysts and experts will eat their words. Sorry for the rant, but idiots **** me off, especially misinformed ones.

    Posted via CB10
    Thanked by:
    MaxR_A (02-22-2013) 
  8. axeman1000's Avatar
    CrackBerry Addict

    Posts
    894 Posts
    #8  

    Default

    I would have said well why offer it on any contract??? If they are going under you wont need a contract right?? Dumbas* hope he knows do you want fries with that because if that is tomorrows leaders the human race is in trouble. Dont EVER trust a store rep, they know nothing except when their shift ends!!!!!
  9. BlackStormRising's Avatar
    CrackBerry Master

    Posts
    1,239 Posts
    Global Posts
    1,240 Global Posts
    PIN
    PIN it on Big Boy
    #9  

    Default

    My experience with Koodo was quite different. Sales associate was brimming with enthusiasm for the device, and he felt it was a real game changer for BlackBerry. Today at work several people asked me to demo some features. Tomorrow I'll be connecting to the meeting room projector to demo how to present with powerpoint. Now I have 2 options, use the playbook with Z10 as a remote, or Z10 alone.
  10. mkiiw's Avatar
    CrackBerry User

    Posts
    67 Posts
    #10  

    Default

    I am newbies to this forum, hi everyone.
    But why not return the S2 to the store, due to your false information store provided, and after consult with you, now your sister made up mind that she want a Z10. As long as the phones are within the grace period window, you can return the phone.
    carlyincanada and web99 like this.
  11. xamdam's Avatar
    CrackBerry Genius

    Posts
    3,049 Posts
    Global Posts
    3,056 Global Posts
    #11  

    Default

    Well she has what 15 days to return it, so get her to return the samsung s2 now.
    New Phone: Iphone 4s, Old Phones: Blackberry Z10, Samsung Galaxy S3 (Sold), Iphone 4 (Used By Family)
    LTE Playbook 32gb (Dec 2012), OS version is 1753.
    On Rogers Service

    "When in doubt, buy a laptop"
  12. DAY1000's Avatar
    CrackBerry Abuser

    Posts
    207 Posts
    #12  

    Default

    Hey, lets just fantasize for a minute here...

    Let's say you go to bed tonight and wake up tomorrow as a Bell store rep. You go to work at your miserable minimum wage (plus commissions) job. BBZ10 contracts are being offered at an xx% commission on sales, but Samsung S2 contracts are being offered at xx + y% commission on sales. Which phone are you going to pitch and which phone are you going to badmouth?

    Now back to reality...

    ***Edit

    Mind you if some of the fanboys here ever ended up working as a store rep and somebody came in to buy an Iphone, the police would definitely end up being called, LOL!!!
    Last edited by DAY1000; 02-21-2013 at 06:27 PM.
    Thanked by:
    sydsam (02-22-2013) 
  13. billsterjito's Avatar
    CrackBerry Addict

    Posts
    875 Posts
    PIN
    BB10QNX
    #13  

    Default

    100%

    CB10 App, Z10
  14. Chad McBain's Avatar
    CrackBerry User

    Posts
    22 Posts
    Thread AuthorThread Author   #14  

    Default

    Thanks for the welcome. My girlfriends sister may return the phone after I chat with her but truthfully a feature phone is all she needs lol, I just wanted to share their experience. I went to the Virgin booth in the same mall to get mine and had a very good experience with what seemed like a knowledgeable sales rep who admitted he had only played with it for a day but said so far he was impressed. Anyway I hope someone at BB steps up the public relations stuff soon as it would appear that all the negativity could be self fulfilling in some cases.
    jbrians and ddlax22 like this.
  15. imcurved's Avatar
    CrackBerry Genius

    Posts
    2,155 Posts
    #15  

    Default

    Quote Originally Posted by BlackStormRising View Post
    My experience with Koodo was quite different. Sales associate was brimming with enthusiasm for the device, and he felt it was a real game changer for BlackBerry. Today at work several people asked me to demo some features. Tomorrow I'll be connecting to the meeting room projector to demo how to present with powerpoint. Now I have 2 options, use the playbook with Z10 as a remote, or Z10 alone.
    Use them both will show the bridge feature; however, not all of your audience own the cool PlayBook so you better off focus on only the Z10.
  16. xBURK's Avatar
    CrackBerry Genius

    Posts
    1,659 Posts
    Global Posts
    1,660 Global Posts
    #16  

    Default

    Well, it's time for a very long prank call to this Bell store you speak of. My character will be The Director of Customer Complaints. (Ontario BlackBerry Division) I guess you wouldn't have the names of the sales staff would ya?

    Posted via CB10
  17. adamssuds's Avatar
    CrackBerry User

    Posts
    48 Posts
    #17  

    Default

    I went into the Bell store in Sudbury, ON (Brady Street) and asked if they had a screen protector for the Z10? The response from the (white shirt) manager was Pfffft, you don't want a blackberry... I asked why and her response was "they suck, the screen doesn't work..." I pulled out my Z10 and challenged her on her comments. She defaulted to comments like "that's what I heard". Needless to say I left and when I walked by 20 minutes later she was playing on her android...

    I hope that someone from Bell or BB will be looking into this...
  18. Chad McBain's Avatar
    CrackBerry User

    Posts
    22 Posts
    Thread AuthorThread Author   #18  

    Default

    Sorry I wasn't there but she said it was the Bell store @ Stone Road mall in Guelph.
  19. ShaggyM8's Avatar
    CrackBerry User

    Posts
    56 Posts
    Global Posts
    57 Global Posts
    PIN
    N/A
    #19  

    Default

    so she got a Galaxy S2? that's a downgrade right there
    sgt50 and Andrew4life like this.
  20. xBURK's Avatar
    CrackBerry Genius

    Posts
    1,659 Posts
    Global Posts
    1,660 Global Posts
    #20  

    Default

    Perfect - ty

    Posted via CB10
    meganVee likes this.
  21. RubberChicken76's Avatar
    CrackBerry Genius

    Posts
    4,535 Posts
    Global Posts
    4,540 Global Posts
    #21  

    Default

    Store clerks are human too and have their biases.

    Though surprised someone in that specific mall would make a comment like that. Some of their clientele and/or their friends/families and business partners likely work for BlackBerry ...
    ------------------------------------
    I like how BlackBerry 10 is evolving, but when are they going to fix BlackBerry Link for Mac?

    The fact that it doesn't reliably do what it's supposed to do ... most of the time ... is utterly appalling. The only consistency is the "Music not copied to Z10 message"
  22. copperoak's Avatar
    CrackBerry User

    Posts
    75 Posts
    #22  

    Default

    ...totally uncool, dufus comments, but it's going to take a while yet for BB negativity to wear away and expose the gloss -- spread the word...
  23. xBURK's Avatar
    CrackBerry Genius

    Posts
    1,659 Posts
    Global Posts
    1,660 Global Posts
    #23  

    Default

    Well, the manager is not available right now. I will call back. It's my Canadian Duty.

    Posted via CB10
  24. silverbullet's Avatar
    CrackBerry Master

    Posts
    1,088 Posts
    PIN
    311439a4
    #24  

    Default

    Well guess that pretty much confirms my thoughts about Bell as a business.



    Posted via CB10
  25. ktr04's Avatar
    CrackBerry User

    Posts
    40 Posts
    PIN
    Upon Request
    #25  

    Default

    It's unfortunate that there are sales reps who aren't giving Blackberry a chance and just pulling them down. I love when customers come in with their iPhone/Android and I'm able to show them the Z10. While some of them still maintain that their phone is the best, a lot of them are actually surprised at how well the Z10 works and become interested in it. Hopefully she can return her S2 and get something a little bit better.
Page 1 of 8 1234 ... LastLast

Similar Threads

  1. Ability to silence Camera sound on Blackberry Z10?
    By toshstone in forum BlackBerry Z10
    Replies: 21
    Last Post: 09-14-2014, 01:52 PM
  2. How to Accept or Reject Incoming Calls on BlackBerry Z10
    By mrfreeze574 in forum News & Rumors
    Replies: 20
    Last Post: 01-24-2013, 06:33 AM
  3. Replies: 2
    Last Post: 01-17-2013, 06:46 PM
  4. Replies: 1
    Last Post: 06-03-2012, 07:32 PM
  5. Replies: 14
    Last Post: 07-07-2010, 10:23 AM

Posting Permissions