1. westham50's Avatar
    Before yesterday my BBM was fine, i havent changed anything to the data plan on my contract or anything, but my BBM only
    seems to work when i have wifi? so when i leave the house no messages will send. On the home screen, in the top right hand
    corner theres usually a blackberry sign next to the signal bars which shows when using BBM, but this goes when i leave the
    house. I can get onto blackberry app world fine, its just my BBM!

    please help, i only bought this for BBM and if this doesnt work, theres no point me having it!
    04-19-13 04:02 AM
  2. Elite1's Avatar
    This happens to me from time to time.
    Please perform a device reset. (NOT exactly the same as a Restart.)

    Hold down the top button for about 30 seconds.
    So press and hold top key, and ignore countdown and onscreen option to Restart. You will see a BB splashscreen, black screen, red LED, another BB splashscreen. I hold it down until I see the blue startup icon.
    westham50 likes this.
    04-19-13 04:10 AM
  3. westham50's Avatar
    it's working! thanks
    04-19-13 04:20 AM
  4. Elite1's Avatar
    it's working! thanks
    Great to hear!
    I was hoping that would do it.

    It will happen from time to time, unfortunately. So next time just give 'er a reset and forget about it.

    Had this a lot (like daily) on OS 10.0.9 but much, much less since 10.0.10 came out around end of February. Very much hoping issue just goes away with imminent release of 10.1.

    This is how you CB10, son!
    04-19-13 12:02 PM
  5. westham50's Avatar
    I have exactly the same problem again, I'm doing what you said and it still isn't working
    10-24-13 01:05 PM
  6. bros3n's Avatar
    I had this issue and if you turn on "airplane mode" and back off, it works again. Not sure why mine started this, but since I did that I have had no issues.
    10-24-13 02:37 PM

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