1. Moxxi's Avatar
    When I click on my profile in BBM it's just freezing please help me
    BBM freezing-img_00000001.png

    Posted via CB10
    05-26-13 02:58 PM
  2. Kris Simundson's Avatar
    Do you have channels installed? What version of BBM do you have?

    Posted via CB10
    05-26-13 03:19 PM
  3. aldoseri96's Avatar
    Don't save chat history

    Posted via CB10
    05-26-13 03:22 PM
  4. Moxxi's Avatar
    No I don't have channel

    And I don't save history chat

    And I format my phone 2 time :/

    Posted via CB10
    05-26-13 03:23 PM
  5. Moxxi's Avatar
    ????? ???????? xD

    Posted via CB10
    05-26-13 03:27 PM
  6. Moxxi's Avatar
    ??????*

    Posted via CB10
    05-26-13 03:27 PM
  7. Moxxi's Avatar
    Alfz3h ya dosry xD

    Posted via CB10
    05-26-13 03:28 PM
  8. MiSsY_'s Avatar
    What OS are running?
    Did it ever work normally?
    Have recently installed something new? Or upgraded anything?

    Have you tried force closing BBM by swiping the BBM up to an active frame an then long pressing the X in the bottom left corner of the active frame


    Posted via CB10 from my Z10
    05-26-13 03:32 PM
  9. Moxxi's Avatar
    Yeah I think I'm closings BBM by force

    I have 10.1 os

    Posted via CB10
    05-26-13 03:33 PM
  10. aldoseri96's Avatar
    Mn zaily ga3ed asa3dik XD

    Posted via CB10
    05-26-13 04:02 PM
  11. AbdulCa's Avatar
    Well, I do have the same issue, it occured when I installed the new update 10.1 , worked fine for 2 or 3 days , then it occured !
    Then I tried security swipe , as well as reloading the device on BBLink then I installed the leaked version 10.1.0.2009 ..
    with the same problem I really got pissed off !
    the model is STL 3
    Hope someone can help !
    05-26-13 05:22 PM
  12. theoldbug's Avatar
    I had the same problem few days ago. That's because of special characters used in the bbm status. Solved this morning with downgrading the device software to 10.0, change the status in bbm with NO SPECIAL CHARACTERS, then upgrade back the device software to 10.1 via web or link or straight from device.
    Here's the address to download the autoloader : repo.antihackerlink.or.id/download.php?list.97
    You're only need to download the 10.0 autoloader,10.0.0.261 or 10.0.0.738 will be fine. But REMEMBER TO BACKUP your device cause this autoloader is the same as you're wiping clean the device.
    You'll need a PC to run this autoloader.
    1. Run the extracted autoloader
    2. Shutdown the z10 and then connect to PC
    3. Press power button,wait until the autoloader finish writing the OS
    4. When finished, the device will reboot by itself,disconnect the device from PC
    5. Test the status/profile in bbm,if you can access it then you can change the status. DO NOT USE SPECIAL CHARACTERS.
    6. Proceed update the device to 10.1 version
    7. This is the only workaround i know this time,you can't use the special characters in bbm status temporarily,until BlackBerry updates bbm with special characters support for status
    8. Goodluck,insya Allah it will works. But you know the words,use it on your own risk.. ;p

    PS. Working on STL100-1. I think will work for other versions too,but you have to download the 10.0 version for your device only (for downgrading).
    05-26-13 07:09 PM
  13. MiSsY_'s Avatar
    Yeah I think I'm closings BBM by force

    I have 10.1 os

    Posted via CB10
    When you wiped and then restored have you tried not restoring your backup immediately?
    As in startup the phone and set up your email accounts and see if BBM works then?
    Might be something corrupted in the backup you are restoring that keeps making BBM freeze

    Posted via CB10 from my Z10
    05-26-13 07:11 PM
  14. Moxxi's Avatar
    Insha Allah ya rb

    Posted via CB10
    05-26-13 10:45 PM
  15. Moxxi's Avatar
    Thanks for help

    Posted via CB10
    05-26-13 10:46 PM
  16. e_l_q's Avatar
    here is the solution..i downloaded this app and it solved the problem!! http://appworld.blackberry.com/webstore/content/22060945
    Hamadaabdallh likes this.
    06-10-13 02:25 PM
  17. e_l_q's Avatar
    its name is my profiles light
    06-10-13 02:25 PM
  18. theoldbug's Avatar
    Thx for the info e_l_q..

    Well, as an alternative solution it seems that changing the settings in bbm, set show my country and time to ON fixing this problem. I haven't had a chance yet to try,but the info came from forum member nniasari,her device got fixed with this method when it brought to BlackBerry Expert Centre in Jakarta. Go try em,guys. No need to wipe and downgrade OS!

    Credit goes to nniasari for the info. Thx.

    Posted via CB10
    06-10-13 05:06 PM
  19. Hamadaabdallh's Avatar
    it's ok now i can change my status.
    06-29-13 04:49 AM

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