- 02-11-13, 07:27 PM #52
I have been reading these posts helping to read a magic fix for connecting the new z10 to my exchange server. Hours with no luck. I can connect my wife's galaxy 3 perfectly but not this bb!!! Our school board obviously has the active sync up and running as Iphones and androids are connecting fine. I get the same error saying this service isn't available, etc.
The it dept really doesn't have much to say as I am the only one asking about so far. This phone isn't much use without email. :-(
- CrackBerry Addict
02-11-13, 08:11 PM #53
- 982 Posts
It's possible the settings they have on the server end are such that they would either block unknown devices or specifically block BlackBerry devices. If iPhones work on your system through Exchange ActiveSync, BlackBerry 10 devices will as well. Please work with your IT department to make sure you have the right setting and give them a chance to verify that they have everything setup properly.
If you want to share more details about what's failing and how, feel free to post more and people here will try to help you troubleshoot.
- CrackBerry Abuser
02-13-13, 02:08 AM #54
- 341 Posts
I'm having an issue as I have a Hosted Exchange email plan that when I respond to an email on my BB10, the email will still appear as unread and not responded to on my Desktop Outlook.
I set up the email under advanced setup and used MS Exchange ActiveSync. Anyone having the same issue?
It had no problem pulling the emails from the server.....
- 02-13-13, 07:17 AM #57
Yesterday I connected my Z10 to Exchange here in my office. At first it wouldn't work so I took it over to the Exchange engineer (who happens to be a good friend). He checked my settings and found no problem. He then tried his account and it worked fine. He took a look at the Exchange server and could see an error showing my account could not authenticate to ActiveSync because of a rights problem with my Active Directory account. He fixed the rights and my account worked. As soon as my Z10 attempted to sync, an email popped up on his administrator account asking for my device to be registered as a valid access device. He allowed it and within minutes email was flowing.
This morning I got 2 emails on my Z10 but not in Outlook--which is open on my desktop. I went back to what I was doing and about 1 minute later saw them in Outlook. In this case, the Z10 got those messages faster than Outlook.
- 02-13-13, 07:33 AM #58
@ the OP...if it worked on iPHONE, it works on BB. It means that Activesync was setup and is working. In your case, it's simply a credentials issue. For some reason, I noticed that in the "Domain name" field...it would not work with the .ca Domain extension in our enterprise. Once I truncated that, it started working right away. Are you getting a logon /credentials message when it tries to contact the server to authenticate?
- 02-13-13, 07:39 AM #59
To anyone trying - it's tricky getting the Z10 to work with Exchange Activesync, but it does work. It is all about the setup on the Z10
Be careful with the "Domain name" field. You may have to exclude the domain extension from the name. If you're using SSL on port 443, makes sure you set SSL to on. Our Z10's work fine with 2010 either with or without Bes10. Tested and all working here.
- CrackBerry Newbie
02-13-13, 01:18 PM #60
- 9 Posts
One more thing people will be happy to note is Blackberry must have installed third party software so that Z10 can sync Notes/Memos through Z10 Exchange Active Sync setup although MS Active Sync won't be able to do that !
- 02-13-13, 07:53 PM #61
- 02-19-13, 06:01 PM #62
Hmm, we are also in the middle of a migration from Exchange 2007 to 2010 with mailboxes on both. Only the IT mailboxes are on the Exchange 2010 servers so far but I have been able to successfully set up 2 Z10's, one on each. On our 2007 server I only needed the email address and password. For mine I needed to go into advanced settings and specify the domain and server address.
Also I have a Live @EDU address which is using Exchange. The set up for this account required me to remove some previous mobile devices since they had a limit for the number of these devices that are allowed to be connected. This may be what some people are running into.
Posted via CB10
- 04-15-13, 03:09 AM #64
my z10 cannot connect to my exchange emails,contacts and calender. After activation with (BES10 server) work space ask password and dont accept my active directory password i was try all paswords but cannot receive anything.When try to change my password with active directory notting change.
we are using exchange 2007.
In my company also 5 "z10" work normally only i have problem with password.
Last edited by Nsszrr; 04-15-13 at 03:26 AM.
- 04-15-13, 08:21 AM #65
- CrackBerry Newbie
04-25-13, 05:15 AM #66
- 2 Posts
I'm having problem with our Z10 connecting/sync to Exchange 2010. The device is not able to connect/sync IF wi-fi is enabled to connect to internal network using static IP Address, which is the same segment as Exchange Server's IP Address. But when we disable wi-fi, Z10 is able to connect/sync smoothly. All data sync well. It seems like Z10 can connect/sync only if accessing from external network. Connecting from external network with wi-fi enabled is also working fine.
We have created a new self-signed certificate that contains internal and external name of mail server, for example: internal.domain and external.domain. But still no luck. Any advice will be appreciated.
Last edited by hendrie_susanto; 04-25-13 at 05:52 AM.
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