BB Z10 cannot connect to Exchange
being a very happy BB Z10 owner now, I have connected my personal POP emails (as IMAP in BB), but cannot connect to our work's server (Exchange).
Took it to our IT guy here, and he could not connect it either for some reason he could not explain.
I previously had a biz-given iphone 3gs... I 'copied' all details as I found them there (thinking the it guy is maybe missing something), but again nothing.
Are we missing something here? Is there a step by step guide with details on how to connect to Exchange, showing all choices too?
- 02-05-13, 05:35 AM #2
Ive just returned from an O2 business shop where they have advised to me that the Z10 is not being sold as a business mail phone.. crazy I know.. but they did show me a memo from BB saying that the handset could not be set up with business email. They failed to tell me if this was BIS/BES or Activesync / exchange but when I told them I currently use activesync with outlook as my desktop email client and exchange 2010 on the backend, they said no.. this wouldn't work.
I too would like clarification of this because if that is the case.. that is a massive fail on BB side.
- 02-05-13, 05:43 AM #3
I'm not a guru or anything, but I'm a tech 'junkie' if you may call me that... I just looooove tech, and follow it closely.
If you only knew how many times I've heard the stupid-est things from sellers... they don't even know the basics...
I don't believe what they told you... especially if you think that one of the 'main hotspots' of BB Z10 was that you can "turn off work emails ONLY, and have a relaxing evening"...
So, tell them to take a hike...
- 02-05-13, 05:58 AM #7
- 02-05-13, 06:00 AM #8
The phone doesn't work for Outlook Web Access, but it works fine with Exchange Active Sync.
If your iPhone worked, you Z10 has to be able to work. The salesman is clueless.
Call your carrier and ask for someone with a clie.
- 02-05-13, 06:02 AM #9
- 02-05-13, 06:11 AM #11
When setting up the iPhone did they just enter the account details into the mail application or was there a step before hand to enable the device to see the servers? I know we have to install a VPN profile on our phones before we can receive our email.
- 02-05-13, 06:19 AM #12
I have connected to my work exchange Server using Active Sync without any issues at all, syncs over all information. It works in exactly the same way you would connect an Iphone. No VPN is necessary just make sure you have an IP address it can connect to your Exchange Server has been configured correctly.
- 02-05-13, 06:33 AM #16
- 02-05-13, 06:36 AM #18
All very good and useful information... now if only I could answer the one question that i need answering.. Does the Z10 have rSAP / SIM (remote sim access profile).. I've seen a few posts on forums from people asking the same question with no replies.
anyway.. i already have this as an open thread on this forum. i will await any input from you kind people...
I just called our it guy to check your replies here, because i didn't exactly know what the company's setup is.
He told me that a few years back when many had BBs (including me when i started in the company) didn't have any problems to connect - I, back then, had a BB 88xx...
He said we are do not had BES, and we never had, so he does not think it is a pre-requisite...
He also said that our server is Exchange server without ActiveSync (but he is not too sure about the ActiveSync... not much discussion has been going on, so he does not recall anything about it).
He was wondering why we cannot connect my BBZ10... he said he will look it up and if he thinks of anything else, he will let me know...
Last thing he proposed was to use the IMAP option (and get connected to our IMAP server instead of our Exchange one), since he saw that I have managed to add my personal email accounts, from 3 different domains; 1 is Windows based, the other 2 Parallel based... all of them are POP in my PC, and added in my BBZ10 as IMAP. We tried that too, but again nothing happened...
So, who knows...
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