1. basicbill's Avatar
    Hey...
    I'm loving the new Z10.
    However, I tried to purchase the 'SayIt' app from BB World and it came back with an error message ....
    "ppdl.PAYPAL_ERROR_UNKNOWN"

    Anyone else experiencing this? Or is it likely on my end?

    tia
    02-08-13 08:54 AM
  2. aachten's Avatar
    Same issue here. The steps I took to resolve it:
    1. Open BlackBerry World
    2. Swipe down for options - Select "Settings"
    3. Select "Payment Options"
    4. Ensure PayPal is listed. At the bottom of the screen select "Edit"
    5. Edit button should show up beside PayPal. Select "Edit"
    6. Renter your PayPal password and "Submit". It should login to PayPal and bring you back to the Payment Option screen.
    7. Retry your purchase - it should work.

    Cheers!
    basicbill likes this.
    02-08-13 10:59 AM
  3. Lovegolf's Avatar
    I tried the above and nothing changed - i still get the error paypal_error_unknown on all my attempts to purchase anything?
    02-08-13 12:27 PM
  4. basicbill's Avatar
    hey aacht....that worked great for me! many thanks.
    02-08-13 01:44 PM
  5. aachten's Avatar
    Lovegolf - can you login to paypal online? Maybe try changing your password on the web and try the steps again?
    02-08-13 01:56 PM
  6. Snazy's Avatar
    Had the same, changed it to bill carrier instead lol
    02-08-13 02:39 PM
  7. mussaz's Avatar
    I am also getting a variation of that error...something to do with refused payment. However, i have no issues using paypal else where for purchases. BB really needs to get the basics right..
    02-08-13 08:12 PM
  8. MattUK's Avatar
    This will happen if you have set additional security on your paypal account. Mine is set to send an SMS code to my phone when I make a purchase, but it falls down when making mobile purchases.
    02-09-13 06:12 AM
  9. mussaz's Avatar
    Hey Matt, how do I check if I have additional security enabled? I looked under my profile on paypal but can't find anything. I guess I just don't know where to look.
    02-09-13 08:23 AM

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