[Bezzy]

Hello,
Updated Blackberry maps but it has frozen during the installation and will not complete. I have rebooted my z10 but it still wont complete the install. Any suggestions?

[howarmat]

physical battery pull or just a reboot?

[Bezzy]

Done both but no change

[Gerry96GT]

Have same issue with car finder app. Seems like it's socking down the battery.

[Bezzy]

Yeah its eating my battery as well as its still trying to install and shows the blue spinning circle. Cant even delete the app as its not allowed

[Bezzy]

Someone help ppllleeeaaaassssssseeeeeeee

[Dulboy]

Quite a few people have this problem including myself. There are multiple threads already.

The only way I could resolve my issue was to backup and wipe the phone. This is what most people have had to do. Took roughly an hour to complete. Seems pretty silly and I hope there is a smarter way to do this in the future. Maybe making app world deletable might make this easier to deal with instead of wiping the entire phone.







Posted via CB10

[Bezzy]

Thanks for your answer. Being a newbie i know how to back up but how do i wipe the phone?

[Bezzy]

Just googled it so trying a wipe now. Many thanks for your help

[walima36]

this worked for me on this link Application stuck in active download - Page 2 - BlackBerry Support Community Forums

Clear the BlackBerry World cache by performing the following steps:

Open BlackBerry World
Swipe down from the top bezel and select Settings
Tap on the Version number listed at the bottom of the screen.
Select Back, and close the application.
Reopen the BlackBerry World application and perform the download once again."

[briggs138]

this worked for me on this link Application stuck in active download - Page 2 - BlackBerry Support Community Forums

Clear the BlackBerry World cache by performing the following steps:

Open BlackBerry World
Swipe down from the top bezel and select Settings
Tap on the Version number listed at the bottom of the screen.
Select Back, and close the application.
Reopen the BlackBerry World application and perform the download once again."

Settings is not available when I swipe down in BlackBerry World.