[DesperateForHelp]

I keep getting the error message "www.bberror.com/bb10-0016". I wasn't able to open any apps so I tried to restart my phone then I got this message. I keep reading that I have to reset it to factory settings but I don't have anything backed up (I know, very stupid) so I am hoping there is a solution that will allow me to keep all of my data. I really hope someone can help me!

[jevinzac]

Your data is gone! Reload an OS. It should fix it.

Posted via BlackBerry Z30

[jevinzac]

http://forums.crackberry.com/showthread.php?t=887386

Check this, I had almost the same error.

Posted via BlackBerry Z30

[DesperateForHelp]

Thank you! But I am confused as to how you got something to download because I can't get the phone to turn on.. Also, will this wipe all the data off the phone??

[jevinzac]

Thank you! But I am confused as to how you got something to download because I can't get the phone to turn on.. Also, will this wipe all the data off the phone??

http://forums.crackberry.com/showthread.php?t=887047

Download an OS for your phone, from the above link. Just double click the .exe file and connect your phone via USB cable. Rest is done automatically.
And yeah all the data will be wiped off!

Posted via BlackBerry Z30

[DesperateForHelp]

Ooh ok but is there any way to fix this problem without losing all the data???

[Uzi]

Ooh ok but is there any way to fix this problem without losing all the data???

unfortunately no,you will lost your data

Posted via CB10

[DesperateForHelp]

Damn, ok. Thank you for your help!

[jawoods55]

Unless you have backed up data via BlackBerry Link if so just install new os then restore backed up data
I got that yellow error message and it scared the crap out of me. All things are fixable my friend

Posted via CB10

[DesperateForHelp]

I appreciate that thought but unfortunately I do not have it backed up. I know, a completely stupid move on my part. I just don't understand why nothing can be retrieved in this day and age of amazing technology… I am quite distraught at the moment.

[Deadmunny]

bummer, I need to do do.a.backup once I can get BlackBerry link to work...sigh

Digicel Jamaica Official10.2.1.1925 release

[DesperateForHelp]

I will never go without backing up my phone again. Ever.

[brian4591]

Will BlackBerry Protect help restore anything? Or is that only for BB7 to BB10?



Posted via CB10

[DesperateForHelp]

Unfortunately, Blackberry Protect won't work. The phone is corrupt so I am going to have to reboot it. Thank you for the idea though.

[brian4591]

I am aware you are needing to wipe and reinstall the OS. What I was meaning was that once the new OS is installed, connect to your BBID and see if your BlackBerry Protect has any backup info in there that you can restore.

Let me know if you need more info on what I am referring to or the process needed. Not sure if it will work but it is worth a try.

Brian

Posted via CB10

[DesperateForHelp]

I'm sorry, I misunderstood. Thank you for your suggestion. I will try that when (or if) it's back up and running again.

[Zema Uainda]

I install 10.2.1.2141 and when try upgrade its cut, and when restart show's "www.bberror.com/bb10-0016

[jevinzac]

I install 10.2.1.2141 and when try upgrade its cut, and when restart show's "www.bberror.com/bb10-0016

Install the OS using an autoloader!

Posted via CB10