BlackBerry World reviews of BMO Mobile Banking App "censored"?
- I posted my review of the BMO Mobile Banking app which to summarize:
- noted it was just the Mobile Web site wrapped up for delivery as an app.
- doesn't offer any features beyond that which the mobile Web site offers
- takes up 10 meg space on the device where the mobile website does not
- I expected more of the app when BMO was the last Canadian bank to bring a mobile banking app to the platform and it is even LESS impressive than an Android port.
- one star rating
I've submitted this review twice, but it hasn't been posted.
I don't think I do anything more than tell the truth, and I certainly didn't use any expletives or strong language beyond what I've outlined above.
Does BMO (and other app vendors) have control over the reviews that get posted to the degree that something like what I posted above can be not posted or is pulled if the app vendor complains?
That's double-plus pathetic then.02-20-14 11:18 AMLike 0 - Now that this is off the "Unanswered Threads" list but is still effectively unanswered, does someone have an insight into how this works?02-20-14 08:47 PMLike 0
- Why don't you settle down. Your passive-aggressive undertone is unnecessary.
It is apparent you are unfamiliar with how reviews work. When you submit them, they get reviewed. Then submitted or deleted from there. Only they could tell you if they are censoring them.
Posted via CB1002-20-14 10:23 PMLike 0 - Tre LawrenceBetween RealitiesOP, yes, developers can have reviews withheld from what I understand.
It's a huge problem, IMHO.02-20-14 10:44 PMLike 0 - Why don't you settle down. Your passive-aggressive undertone is unnecessary.
It is apparent you are unfamiliar with how reviews work. When you submit them, they get reviewed. Then submitted or deleted from there. Only they could tell you if they are censoring them.
Posted via CB10
Apparently I'm not the only one who has noticed this and it's troubling: I want to trust the reviews on App World and don't like the idea that big companies with the resources to monitor and squelch fair reviews have this kind of influence, or worse, that BlackBerry is actively doing this for some reason.
Thanks, Tre, for that... is there a published "procedure" for this or is it a dirty secret of the App World moderation team? In your opinion would any of the comments I made in the review merit "censorship"? I hope not, but maybe saying that an app is "just" a website packaged up is criticism of half the apps in App World... but for a long-awaited app from a huge company I do think it's fair criticism.Last edited by RyanGermann; 02-21-14 at 12:00 AM.
02-20-14 11:45 PMLike 0 - You can sit here and argue semantics all day, I'm not going to, it's a waste of time, but you're not pissed at me, you're pissed that your review didn't go up.
Moreover, I was responding to your "review" by reaffirming that if it is simply the mobile site, there's no sense in having the app. I agreed with you and you still jumped down my throat. If you get this upset over nothing, you need to work some things out. Don't be so quick with an angry response.02-20-14 11:54 PMLike 0 - You can sit here and argue semantics all day, I'm not going to, it's a waste of time, but you're not pissed at me, you're pissed that your review didn't go up.
Moreover, I was responding to your "review" by reaffirming that if it is simply the mobile site, there's no sense in having the app. I agreed with you and you still jumped down my throat. If you get this upset over nothing, you need to work some things out. Don't be so quick with an angry response.
I'd like to discuss a serious issue about BlackBerry World reviews. I admit that your answer irritated me and all it did from my point of view is lower the possibility of getting a serious informed response. i'm not apologising: I thought my comment showed restraint, but you seem to be reacting to my remark as though you think your first post was a legitimate contribution. To each their own, but accusing me of.. whatever it is is pretty rich.Last edited by RyanGermann; 02-21-14 at 12:27 AM.
02-21-14 12:03 AMLike 0 - Tre LawrenceBetween RealitiesYour post was pointless.
Apparently I'm not the only one who has noticed this and it's troubling: I want to trust the reviews on App World and don't like the idea that big companies with the resources to monitor and squelch fair reviews have this kind of influence, or worse, that BlackBerry is actively doing this for some reason.
Thanks, Tre, for that... is there a published "procedure" for this or is it a dirty secret of the App World moderation team? In your opinion would any of the comments I made in the review merit "censorship"? I hope not, but maybe saying that an app is "just" a website packaged up is criticism of half the apps in App World... but for a long-awaited app from a huge company I do think it's fair criticism.
Apparently, developers can flag reviews they do not like for removal. I think that kills the power of peer review hat makes other app stores stronger.
I suspect BBRY might have done it so as not to tick off developers.02-21-14 12:16 AMLike 0 - Folks have been dismayed for some time: http://forums.crackberry.com/playboo...eviews-722545/
I suspect BBRY might have done it so as not to tick off developers.
Posted via CB1002-21-14 12:26 AMLike 0 -
First of all, when you submit a review it seems to appear immediately for you. Exit BBW and come back, the review is gone. Why? It was sent to BBRY for review (not the developer)
If you use offensive words, dangerous terminology or competitor brand names - guess what? They will deny the review. Some of those even deny automatically, especially if your bbid has a history of hitting the filters.
If you pass that stage, a few days later it has appeared as a review. Now at that point the developer CAN report the review, which opens a ticket again, and bbry again decides to accept or reject the review. Usually they reject it.
Now you know the procedure, it's much easier to see where your review is likely being rejected. . As for why they always take the developer side - they take close to 40 percent of all sales from most developers - they don't know if it's a bug that was fixed. And it's too trivial for them to deal with (under staffed and overworked - every review takes them away from testing apps for bbry world release) so they trust the vendors to do the ethical thing.
Nasty practice, sure, but that's why there is a refund option in the FAQ of your purchase receipt as well. Not a great solution but a solution. And refunds require manual intervention from bbry (time and money) so they will notice those
~ed.
Posted via CB from my LE02-21-14 01:15 AMLike 0 - Tre LawrenceBetween RealitiesKerm, thanks for the explanation.
I still don't like it, but BBW does have liberal refund policies, to be fair.02-21-14 02:13 AMLike 0 -
I'm not a supporter of that methodology at all. And I think sticking with raising the issue up as you do Tre is vital to changing bbry world.
But I do think in this case it's just because he put Android in the name.
Posted via CB from my LE02-21-14 07:57 AMLike 0 -
In this case the BMO Banking App is free, no refund is necessary, but this is more about how BMO treats it's BlackBerry customers. Most are 5 star reviews that are merely "it's here finally" posts that don't assess the app at all, and when someone actually calls BMO out on the below minimal effort they put in (I'm a BMO customer AND a BlackBerry customer, and neither have been served by this "app") that doesn't get posted.
Well, I guess reviews on App World don't mean the shizzle.02-21-14 10:38 AMLike 0 - If use of the word "Android" gets a "review" embargoed, then I think it should prevent Apps from getting posted as well (i.e. "also available on Android and iOS" should not be allowed in a promotional blurb for an app if it can't be used in the review i.e. "the BlackBerry version doesn't have xxx and yyy features available on Android...").
But you also get lazy app testers sometimes or you get the new guy and apps get through. But yes that is also not allowed.
I'm not defending it. I'll be the first to say reviews never matter (policing aside, they don't matter anyway. If a dev wants positive reviews there are companies that you can hire on any platform).
Posted via CB from my LE02-21-14 08:47 PMLike 0 - The way I see it, no matter which way you cut it, there is still going to be a problem. If reviews are not monitored then you could have the same problem with spam or just plain trolling the reviews. On the other hand if reviews are monitored you can have censorship. You just have to trust that what is happening is somewhere in the happy middle ground. The reality is though, the best thing to do is just try the app, personally I never look at the reviews or even the rating.
Anyhow, now that you know why it was probably censored you should just repost your review. Censoring out other companies brand names and the likes is a fairly common business practice... sorry to say.KermEd likes this.02-21-14 09:09 PMLike 1 - I think the reviews should be monitored, and there should be a mechanism for the vendor to object to a review and have an editor assess the review for fairness and clarity: it just seems to me that right now it's vendor says "please remove review by user XXX" and it gets removed, which isn't what reviews are for... on Amazon or iTunes, if there are two few reviews for readers to make a 'fair' decision about the app, they say "too few reviews".
The reviews for the BMO app are an atrocity as far as "community reviews" are concerned: the app is useless dung and it's got 3+ star reviews from most people who haven't even used the app.03-11-14 01:00 PMLike 0
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BlackBerry World reviews of BMO Mobile Banking App "censored"?
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