It seems every unlocker has the same instructions to "hold the ALT key while typing..." but have never actually used a touch screen BlackBerry and don't realize there isn't an ALT key.
While trying to unlock my 9860, I found instructions on these forums but closed my browser and couldn't find them again for some reason. When I find the original thread, I will post it here and give credit!
1) Go to Options -> Device -> Advanced System Settings -> Sim Card
2) Type "mepd". If your phone is locked you will see "Active" or "Enabled" beside "Network".
3) PRESS &%123 to switch to numeric keyboard then HOLD &%123 and type “MEP”. Release &%123 (switches to numeric again) and type “2”. Prompt for unlock code will appear.
Speaking of unlockers - I didn't like that some of the guys on Crackberry don't give you a price until you've entered all your info (including email) and then send you follow up emails asking why you didn't complete your order - and then responses bounce! Weak. I got my code from
FreeMyBlackBerry.com - their price is right (free or $4), they respond quickly and emails to their tech support don't bounce!
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How to: Unlock a 9850/9860 (without an ALT key) 
Linear Mode
