- CrackBerry User
- 17 Posts
Help me!!! with Mobihand Purchase!!
I had purchased transitions theme this morning with crackberry. I received a receipt for the payment but no download link. when I called up the customer service at Crackberry.com, the agent told me that my order was denied even after my card being charged. So I wrote e-mail to mobihand NO REPLY for 7hrs finally I made a purchase through mobihand for the same theme. AGAIN BAD LUCK , it got stuck in verification. So e-mailed back in 1 hour to release the product NO RESPONSE. E-mailed again in 2 hours NO RESPONSE.
After 14 hrs I have lost $4 for a theme which would be $2 still NO THEME!!!
I am sick and tired of this verification thing!!!
Can someone tell me whats the customer service number for Mobihand, so at least I can talk to someone about this problem as they will never reply to e-mail from what I have gone through today!!
Thanks in Advance!!!
10-29-2009, 11:42 PM #2
- 19,490 Posts
You might want to give them more time to reply.
I know that there was an offer for x number of free downloads for an app from the Crackberry store but you needed to enter a code. Well, I went through the process but there was never a place to enter the discount code. I figured I was out the $$. But I wrote to the support email and received a credit back. So I think they will handle it fairly if given time.
I don't see how they charged but denied the order. I see you mention a theme - you seem to have a storm (??) and are in the Tour section - could you have ordered the wrong theme or have you not updated your current phone?
But, again, you should definitely send another email.