I was on the 5.0 upgrade. I just downgraded to 4.7. http://forums.crackberry.com/f141/no-html-email-445783/
This link sheds some light on this problem. I started messing around and screwed it up. That's why I went back to 4.7
sure am glad I am not the only person who doesn't like the new 5.0 I downgraded as well. Do everyone a favor and email Verizon and let them know of your concerns and frustrations. I think the more who email or call it will happen sooner. Such a disappointment. I thought it was going to be awesome. The 4.7 is so much better.
I am glad I was able to downgrade ......