Verizons replacement policy for Tour to Bold
- Just got off the phone, she is sending me a Refurb Tour, I asked if it had the trackball, she went back and looked for the option to replace it with a Bold and saw nothing. Does this mean they have the Tours in stock and i'm getting a Tour again? Or could that just have been the order form and they'll not have the actual phones in stock and send me a Bold instead?07-01-10 09:43 PMLike 0
- ok so i called verizon today to have my tour replaced because of other issues i was having which were not trackball related.
They are sending me another refurb Tour, this is my 4th in a year.
Id like a bold but whatever as long as they send me a phone that works im not going to complain.......until next month when my warranty is up lol07-02-10 10:16 AMLike 0 - Called for a bad trackball (can't scroll down on the first or second try...ever) - It was replaced with a Tour with a worse trackball. Didn't activate it, called, and they sent another replacement Tour. It had a gap between the chrome and the rubber side.
I took it into a Verizon store, and they have another one on the way - well, in 12 days when I get back from vacation.
I'm still using the same crappy-trackballed Tour I have been trying to replace since the beginning of June. - Started to look into replacing Verizon completely.
I figure I will return every phone I get and am not satisfied with as soon as I get it - The warranty is 90 days from delivery, right? (Or remaining 1 yr, whichever is longer?)07-02-10 04:32 PMLike 0 -
- I have gained about 2-3 weeks of extra warranty. I had a bit under 90 days left when the Bold replaced the Tour. Outstanding (G)07-03-10 09:20 AMLike 0
- What if i bought a tour off of some one off of craigslist and the trackball is bad, do you think they would replace it? I really don't care if I get another tour or bold. I cracked the screen on my curve and just needed a new phone. So I bought one form cl.
thanks,
CJ07-03-10 07:29 PMLike 0 - I called up on Tuesday because my trackball had been malfunctioning for a week or so - they sent me a refurbished Tour, which arrived yesterday (Friday). Once I activated it and transferred everything over, I realized that the trackball on the refurbished phone did not work properly either - it sporadically sticks in one position until I jar it loose. So I called up again, and I have another refurbished Tour arriving on Thursday.
My question is, doesn't Verizon have a policy stating if your phone breaks for the same reason three times, they will upgrade you to a comparable model? I don't really care if they upgrade me to the Bold, I just want a working phone - but if they do have this policy, and the trackball on the next refurb goes (I have a suspicion that it will, since it seems to happen to all of these phones at some point), then wouldn't they have to send me a Bold?07-03-10 07:36 PMLike 0 - VZW had 2000+ Tours in stock yesterday.. Today they have over 10,000 in stock.
looks like you won't be getting the bold in place of the tour anytime soon.07-03-10 08:09 PMLike 0 - I called up on Tuesday because my trackball had been malfunctioning for a week or so - they sent me a refurbished Tour, which arrived yesterday (Friday). Once I activated it and transferred everything over, I realized that the trackball on the refurbished phone did not work properly either - it sporadically sticks in one position until I jar it loose. So I called up again, and I have another refurbished Tour arriving on Thursday.
My question is, doesn't Verizon have a policy stating if your phone breaks for the same reason three times, they will upgrade you to a comparable model? I don't really care if they upgrade me to the Bold, I just want a working phone - but if they do have this policy, and the trackball on the next refurb goes (I have a suspicion that it will, since it seems to happen to all of these phones at some point), then wouldn't they have to send me a Bold?07-03-10 08:10 PMLike 0 -
- I called up on Tuesday because my trackball had been malfunctioning for a week or so - they sent me a refurbished Tour, which arrived yesterday (Friday). Once I activated it and transferred everything over, I realized that the trackball on the refurbished phone did not work properly either - it sporadically sticks in one position until I jar it loose. So I called up again, and I have another refurbished Tour arriving on Thursday.
My question is, doesn't Verizon have a policy stating if your phone breaks for the same reason three times, they will upgrade you to a comparable model? I don't really care if they upgrade me to the Bold, I just want a working phone - but if they do have this policy, and the trackball on the next refurb goes (I have a suspicion that it will, since it seems to happen to all of these phones at some point), then wouldn't they have to send me a Bold?
When you go through phones out the bajoobers selling them left and right, you tend to do that.07-04-10 12:03 AMLike 0 - The bold is really that much of an upgrade anyways, ur not missing nothing. If it came with the OS 6, then I would jump ship. Other than that, I'm loving the tour.
Posted from my CrackBerry at wapforums.crackberry.com07-04-10 02:11 PMLike 0 -
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I'll help ya out. Trackpad, wifi, ????
Really don't need that much memory either.
Posted from my CrackBerry at wapforums.crackberry.com07-05-10 11:53 AMLike 0 - 07-06-10 03:49 PMLike 0
- I just called Verizon and the guy told me that it was a small window where they did not have any Tours so they were giving people the Bold. Now they have plenty in stock so if you get a replacement it will be the Tour.07-06-10 04:19 PMLike 0
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Verizons replacement policy for Tour to Bold
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