Verizon worker told me that RIM knows the Tour is F'd up hardware wise and is sending
-
- 161
new phones.
I went to get a replacement phone today during lunch break.. Tried it out, trackball sucked so I came back after work.
I asked for another replacement and he said "RIM knows that theres a hardware problem and theyre going to send new, working phones" He said, "The best thing u can do, is return ur phone now, since its still within 30 days, and then re-purchase it in 2 weeks"
anyone buying this?
PS... the 2nd replacement i got was better, but the trackball still gets stuck (WTF)08-14-09 07:03 PMLike 0 -
- 668
-
- 10,177
Sith_ApprenticeMod Team EmeritusIts actually a bit of both. The software updates do not fix all of it, but the affected devices are a small percentage.08-14-09 07:06 PMLike 0 -
- 254
-
- 161
yea thats the thing.. my trackball sticks when im going right
it doesnt feel like its software thing.. u can PHYSICALLY FEEL the difference in the ball
I'd love to believe it.. but i dont see how the software update can fix that08-14-09 07:12 PMLike 0 -
- 254
i actually read your post today and went to the verizon store right after that! you can definitely feel something thats sticking to the trackball sometimes when you are trying to move it08-14-09 07:17 PMLike 0 -
- 161
yea people suggest putting a little bit of rubbing alcohol on it.. but i dunno
im hoping maaaaybe u have to break it in more? but once again, im sure thats not the case
i know with other blackberrys u could buy the trackballs online and then replace ur trackball
i know that its harder to remove the trackball on the tour.. but does anyone see this happening in the future?08-14-09 07:21 PMLike 0 -
- 3,542
i went to best buy to consider buying another tour...they only had one left...and it came in a few days ago. the track ball was sticking. i didn't really notice if it was left to right or whatever...but is was side to side i am sure.
i passed. not saying an os update won't fix it...just that who knows when one will come out.08-14-09 07:21 PMLike 0 -
- 254
i tried rubbing alcohol twice.. did not work whatsoever. i would return yours again and hope 3rd times a charm! replacing a trackball for me would be difficult because im new to blackberry and i would be scared i would somehow void my warrantyyea people suggest putting a little bit of rubbing alcohol on it.. but i dunno
im hoping maaaaybe u have to break it in more? but once again, im sure thats not the case
i know with other blackberrys u could buy the trackballs online and then replace ur trackball
i know that its harder to remove the trackball on the tour.. but does anyone see this happening in the future?08-14-09 07:24 PMLike 0 -
- 161
-
- 47
IF this is true what happens to those who went over their 30 day warranty ??? Thats really F'd up if they screw over their Initial sale customers like that....08-14-09 07:33 PMLike 0 -
- 217
If you got it from Verizon they will not screw you. I just switched to the Tour from the Storm (I went thru 5 of them) and have had it for a couple of days so no trackball issues for me yet.
With the Storm I told VZW the issue and they never hesitated in giving me a new (hehem, refurbed) one. I know a good number of people that have the Storm and it has worked fine for them, I think I just hit some bad luck with it so I'm hoping my luck changes with the Tour. I hope I don't have the trackball issues. Maybe switching to the trackpad in the new phones will do away with some of these trackball issues.08-14-09 07:58 PMLike 0 -
- 668
If they are going to fix it by an update is a software prob.
Posted from my CrackBerry at wapforums.crackberry.com08-14-09 08:14 PMLike 0 -
- 1
Simple solution to the trackball problem (left-right scroll). Seems to me, the trackball rings aren�t seated properly. I put my phone in standby and firmly pressed on the small ring around the trackball and buttons next to trackball. Now it works perfect!!!08-14-09 08:50 PMLike 0 -
- 345
Sorry but you also have 2 posts, and there plenty of people who say they have "sources" that tell them one thing or another. So quite frankly your comments won't be recognized as truth unless you back up your statements with facts and not try to act like you're in the know. If you can contribute to the thread and provide some facts, then post them.08-14-09 09:01 PMLike 0 -
- 69
08-14-09 10:27 PMLike 0 -
- 19
For what it's worth, my trackball was a bit sticky on the downside. I did the press down and scroll trick about 7-8 times and now it works flawlessly. Of course if your trackball isn't working and you're coming up on 30 days you should definitely exchange it. But this worked for me.
Posting from my handheld. Loving vzw having come from att curve. Haven't had the chance to update my profile yet.
Posted from my CrackBerry at wapforums.crackberry.com08-14-09 11:38 PMLike 0 -
- 741
Try your trackball in the browser. If you can scroll left or right perfectly fine there, but not when on the home/app screen, then it's probably software. That's what I think anyway. My trackball isn't perfect, but it works completely fine in the browser. That can't be hardware then.08-15-09 12:33 AMLike 0 -
- 128
See it's a gray area btw the whole hardware/software problem and what is causing it. Personally after talking to one of the reps they stated it was actually neither that would fix the problem? Then a manager came to me after having it replaced, you can not REMOVE the trackball because it is all one unit now. So instead of popping the trackball out and cleaning it, they have to replace it with a whole new unit, which is stupid on RIM's developer's part, but nicer for us! There's a lot of controversy over this right now. I have had mine replaced only once in the past 30 days, I do the notice that the trackball is starting to act a little funny again, but what the heck can we do?08-15-09 01:29 AMLike 0
- Forum
- BlackBerry OS Phone Forums
- More BlackBerry Phones
- BlackBerry Tour 9630
Verizon worker told me that RIM knows the Tour is F'd up hardware wise and is sending
« memory card help
|
1 ring, »
LINK TO POST COPIED TO CLIPBOARD