Trials and Tribulations with Verizon
- So when I called VZW to get an early upgrade because I was fed up with my storm. I called CS and talked with a person that denied me everything. We pay 400+ a month for 3 blackberries another phone plus boradband service. I thought since this is my third storm. Apparently the only way to get a tour is to have 3 phones returned for the same reason in 90 days, EXCEPT if you go to PlanetFeedback: Voice of One, Power of Many and post a complaint. I went into 2 stores and called CS about 5 times all getting nowhere. I posted a complaint and within two days somebody from corporate called me and right off the bat offered me a storm for 89.00 and compensated me for my troubles by taking 100$ off. Just wanted to let people know that if you go to planetfeedback.com and explain that you are fed up with your storm corporate will call you back and they are A LOT easier to work with than CS who does not care about you at all. Good Luck07-20-09 08:00 PMLike 0
- Glad to hear you got it sorted out. Planetfeedback is also really good to get results with credit card companies.07-20-09 08:02 PMLike 0
- i had been having signal trouble with my storm and i called friday to explain. they tried the *228 which of course didnt fix it. so i call back this morning and was very polite with them and after explaining my situation and the business that im in with needing a phone thats reliable the guy was very helpful in exchanging my storm for a tour07-20-09 08:15 PMLike 0
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Trials and Tribulations with Verizon
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