Trackball Problems? [Video]

**MCRunning** · 07-12-2009, 02:08 PM

Sorry I hate to create a new thread, but is everyone else having problems like this? 18 seconds to scroll across when typing a message. I tried a battery pull/wiping the device.

Here is the video:

**redneck6497** · 07-12-2009, 02:09 PM

Does it do it while you are in home screen?

**Jared DiPane** · 07-12-2009, 02:11 PM

thats a hardware issue, i would bring it right back to the store and get a new one...

**mjbesen310** · 07-12-2009, 02:11 PM

wow! thats horrable! no, mine doesnt do that. what the hel* would cause that on yours???

**MCRunning** · 07-12-2009, 02:12 PM

Originally Posted by redneck6497

Does it do it while you are in home screen?

Sorta it lags on the home screen. I'm comparing it to my Curve and there is a very noticeable difference.

**MCRunning** · 07-12-2009, 02:13 PM

Originally Posted by o4liberty

Did you try a battery pull?

Yes, tried a battery pull and wiped everything.

**Slingbox** · 07-12-2009, 02:15 PM

That sucs ,Take it back exchange

**Jared DiPane** · 07-12-2009, 02:15 PM

the same thing happened with me on an old pearl and curve . the only solution is to have the device replaced. sorry.

**bucwylde23** · 07-12-2009, 02:16 PM

So did you put the memory card in it from your previous phone or is the memory card just the 2 GB one that is included? (Just wondering)

**mjbesen310** · 07-12-2009, 02:16 PM

yeah i would march right into verizon right now while there still open and show them the problem. if they cant fix it, tell them to replace it

**MCRunning** · 07-12-2009, 02:18 PM

Originally Posted by chrisg22

So did you put the memory card in it from your previous phone or is the memory card just the 2 GB one that is included? (Just wondering)

It's from my previous phone, but before I put it in I copied everything off then formatted it, then copied everything back on.

Thanks for all the replies I will go exchange it later tonight. I got it at Best Buy so there shouldn't be any problems.

**avt123** · 07-12-2009, 02:19 PM

Wow that is really bad. Definitely return it.

**Jared DiPane** · 07-12-2009, 02:20 PM

MCRunning, not to be mean, but no trouble shooting is going to fix this.

Your honest best bet is to get back to Verizon and get yourself a working device.

**Datalux** · 07-12-2009, 02:23 PM

Have you checked the "Trackball Sensitivity" in the Screen/Keyboard options screen?? Set it to 80....or there-abouts.

**MCRunning** · 07-12-2009, 02:26 PM

Originally Posted by Datalux

Have you checked the "Trackball Sensitivity" in the Screen/Keyboard options screen?? Set it to 80....or there-abouts.

It's at 70 I think that is default and so is my curve. Thanks, I am just going to exchange it!

F2 · 07-12-2009, 02:29 PM

If you placed FULL media folders back on the device from your copy, did that include the Thumbnail.dat files (not their full names). Those files may be specific to the device or OS version. Erase them and allow the media to be re-indexed and see if that helps.

**MCRunning** · 07-12-2009, 02:31 PM

Originally Posted by F2

If you placed FULL media folders back on the device from your copy, did that include the Thumbnail.dat files (not their full names). Those files may be specific to the device or OS version. Erase them and allow the media to be re-indexed and see if that helps.

No, I just formatted it and copied back over one ringtone I needed. I wanted to start fresh with this device with pictures and everything. I just saved everything from my memory card to my computer > formatted > copied one ringtone.

**chromedome** · 07-12-2009, 03:02 PM

I think maybe your scroll sensitivity may be down way too low. No matter how fast you scroll the trackball, it will only go as fast as your setting allows it. Have you tried going into your options>screen/keyboard and played with the settings?

**Arreat** · 07-12-2009, 03:15 PM

Just seems like a bad trackball, either something got in it, such as dirt sand or anything, or one of the rollers is lose. Simple exchange and it's done.

**drumzalicious** · 07-12-2009, 03:16 PM

I havent had a BB with a track ball in a minute but isnt there a scrolling speed option for the track ball?

**MCRunning** · 07-12-2009, 03:32 PM

The problem is only scrolling horizontal, scrolling vertically it is normal. Both sensitivity is at 70. As mentioned earlier it seems to be a hardware problem.

**brandonscott** · 07-12-2009, 03:36 PM

Originally Posted by MCRunning

The problem is only scrolling horizontal, scrolling vertically it is normal. Both sensitivity is at 70. As mentioned earlier it seems to be a hardware problem.

why not try a higher sensitivity setting?

**mjbesen310** · 07-12-2009, 03:36 PM

Originally Posted by MCRunning

The problem is only scrolling horizontal, scrolling vertically it is normal. Both sensitivity is at 70. As mentioned earlier it seems to be a hardware problem.

I cant believe you havnt been to verizon yet for a new one. what are you waiting on?

**MCRunning** · 07-12-2009, 03:43 PM

Originally Posted by mjbesen310

I cant believe you havnt been to verizon yet for a new one. what are you waiting on?

I didn't get it at Verizon, got it at best buy and they don't have anymore. I'm going to some party now an hour away from where I got it. I will be stopping back on the way home and getting a new one. If the best buy down here doesn't have one I will just return it and go to Verizon.

**typesredline** · 07-12-2009, 03:44 PM

return it asap dude. it shouldnt be that slow unless the trackball sensitivity is all the way down.

one of those swipes on the home screen should go all the way from left to right. just return it straight up and buy it from verizon....see people buying direct is better in the long run, less hassle with issues. we have plenty of stock.