[theberrys]

Hi all...
I can't dial *100# (the interactive menu command from mobile provider)
when I push the dial button, it will make a normal call...
it suppost not to make a call..
it suppost to send the command to the network to get the interactive menu..

anyone facing the same problems?
does this have any solutions?

I already called my service provider and they said that it was a common problems..
even when there re two same model blackberry, 1 can dial and the other one can't..

please anybody...

[Motorcycle Mama]

From what mobile provider are those codes supposed to work?

Has the device been activated on that provider?

[dave3825us]

Toggle the "dial from home screen" option...

[theberrys]

Toggle dial from home still not resolve the issue..
malaysian network..

[Motorcycle Mama]

Is that a GSM network?
From what carrier did the device originally come?
Is it unlocked?
Is the mobile network setting set correctly (1XEV vs Global vs GSM)?

[theberrys]

Is that a GSM network?
From what carrier did the device originally come?
Is it unlocked?
Is the mobile network setting set correctly (1XEV vs Global vs GSM)?

it was 3g/hsdpa network..
yes, i've correct that but still can't get it work..
any other workaround?

[Motorcycle Mama]

From what carrier did the device originally come?
Is it unlocked?

[theberrys]

Case Closed
Solutions :
Battery & SIM Card pull -> resend service books