| | 04-02-2010, 05:45 PM Thread Author #1
"Technical Issue" OS 126.96.36.1991 may not need to get new phone
I installed the new OS 188.8.131.521 by downloading the update directly to my phone. The phone worked fine for about 20 hours. I was checking my email yesterday morning and at the very instant I received a text message my phone seemingly shutdown. I happened to be standing in very bright sunlight at the time that this happened, so I noticed that it was just the back lighting that went out. If you have the error message that other threads have mentioned, with the "technical issue", I could see written in the same font an error message at the top left of the screen. I didn't have a chance to read the message, it was about two lines long.
I went a day without the phone and read posts by others on this site that they either received a refurbished phone from verizon wireless, usually after wasting time convincing them of the error, or having them attempt to patch the phone themselves.
I just didn't have the patience to deal with verizon, having had a trackball issue on the first version of this phone in July 2009, which was replaced in August 2009. I wasn't happy to receive the refurbished phone in exchange for what was a brand new phone.
If you go directly to Research In Motion's website you can download the 9630's software; you don't have to use Verizon's link. I don't know if this makes a difference, but for whatever reason I was able to downgrade the OS to version 184.108.40.206. At least I was able to get the phone running again, and without having to deal with returning the phone in exchange for a refurbished one from Verizon (assuming I could convince them to do so).
If you just don't have the time to deal with waiting for a replacement phone to arrive, or you don't want to go to the vzw store, I just wanted to post, as stated by another member, you can downgrade and it will work again.