I got a quick question. The trackball on my Tour is really starting to act up. I plan on upgrading to the Tour 2 (Essex) when it comes out. I hear that it will be out soon from what i have read on the forums. Is it worth it to swap out my Tour for another one or should i just wait until the Tour 2 comes out? I'm worried that Verizon will give me problems if i swap out now and then again when the Tour 2 comes out. Thanks.
Would they even allow you to swap our for a newer/different model BB? I thought the defective Tours were RIM's responsibility resulting in a direct warranty replacement of the same model phone?
No, but they will only let you swap for a different phone in that 30 day window and only once. You have to pay a restocking fee also if you already activated your existing phone. On Sprint it's $35.
Not sure what "really starting to act up" means exactly.
But your phone has a one year manufacturer warranty for manufacturing defects.
During that period, if the device is determined have have a manufacturing defect, then Verizon will send you a Fully Reconditioned Unit of the same model as you currently have as a replacement.
You will not be able to "swap out" a Tour 9630 for a Tour2 without paying for it.
