No Browser!

[morrgan04]

Hi,
I have a Verizon BB tour 9630 unlocked to att.
There is no browser icon or MMS. I have talked to many customer service ppl and they have not helped. I do have the BB data plan and BIS. Email works and so does texting/calling.
I have the BB Desktop Software and under applications is says the status to browser is "Required" but i do not have the option to add or remove application from device. PLEASE HELP!!
i need the browser!

[jbarbero]

When you resend service books, do they say Verizon or AT&T?

[morrgan04]

I have resent the service books under advanced options / host routing table. I then get a confirmation email..but nothing else happens. Where would it say Verizon or att?

[jbarbero]

Go into Options & drill down to Service Books. By looking down the list you should be able to tell if they are Verizon or AT&T service books. Specifically ensure that BlackBerry Internet Browsing Service is present.

Posted from my CrackBerry at wapforums.crackberry.com

[morrgan04]

Under service books there is about 11 different things listed.
Nothing showing if att or version though..

[jbarbero]

Did you have the service book for the browser?

Posted from my CrackBerry at wapforums.crackberry.com

[morrgan04]

No, there is not one that says for the browser.

[jbarbero]

Therein lies the problem. Does AT&T support the Tour? Somehow you need to get that service book from AT&T in order to have an internet browser.

Posted from my CrackBerry at wapforums.crackberry.com

[morrgan04]

The tour is not an att blackberry. Does that mean there is no way to get the service books on it? Can Verizon send them to the phone?