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  1. morrgan04's Avatar
    CrackBerry Newbie

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    Thread AuthorThread Author   #1  

    Default No Browser!

    Hi,
    I have a Verizon BB tour 9630 unlocked to att.
    There is no browser icon or MMS. I have talked to many customer service ppl and they have not helped. I do have the BB data plan and BIS. Email works and so does texting/calling.
    I have the BB Desktop Software and under applications is says the status to browser is "Required" but i do not have the option to add or remove application from device. PLEASE HELP!!
    i need the browser!
  2. SoccerRef12's Avatar
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    #2  

    Default

    When you resend service books, do they say Verizon or AT&T?
    8330 -> 9630 -> 9650 -> Razr Maxx
  3. morrgan04's Avatar
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    Thread AuthorThread Author   #3  

    Default

    I have resent the service books under advanced options / host routing table. I then get a confirmation email..but nothing else happens. Where would it say Verizon or att?
  4. SoccerRef12's Avatar
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    #4  

    Default

    Go into Options & drill down to Service Books. By looking down the list you should be able to tell if they are Verizon or AT&T service books. Specifically ensure that BlackBerry Internet Browsing Service is present.

    Posted from my CrackBerry at wapforums.crackberry.com
  5. morrgan04's Avatar
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    Thread AuthorThread Author   #5  

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    Under service books there is about 11 different things listed.
    Nothing showing if att or version though..
  6. SoccerRef12's Avatar
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    #6  

    Default

    Did you have the service book for the browser?

    Posted from my CrackBerry at wapforums.crackberry.com
  7. morrgan04's Avatar
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    Thread AuthorThread Author   #7  

    Default

    No, there is not one that says for the browser.
  8. SoccerRef12's Avatar
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    #8  

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    Therein lies the problem. Does AT&T support the Tour? Somehow you need to get that service book from AT&T in order to have an internet browser.

    Posted from my CrackBerry at wapforums.crackberry.com
  9. morrgan04's Avatar
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    Thread AuthorThread Author   #9  

    Default

    The tour is not an att blackberry. Does that mean there is no way to get the service books on it? Can Verizon send them to the phone?

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