1. thabuff's Avatar
    Hello,

    My BlackBerry 9630 has no audio. I will be on the phone when suddenly I won't be able to hear the other person talking. I hang up but when I try to ring them back I can't hear the calling tone or the person talking and they can't hear me either.

    When I get someone to ring me the same happens but also my ringtone won't work neither will any other notification sound nor any music stored on my phone or online
    11-19-12 10:15 PM
  2. Bla1ze's Avatar
    Sounds like a hardware issue more than anything else.. I suppose you could try reinstalling the OS to see if that helps but I get the feeling it won't. Time to ask for a replacement, IMO.
    11-19-12 11:33 PM

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