Since yesterday, my Tour has had a major problem. I was using my phone normally, put it into standby/lock, then put it into my pocket. After taking it out I noticed something horrible immediately, the big bad white screen with text on it. I assumed that maybe it was going to show the 507 error, but when I looked at it, it read "Technical Issue. Please return to place of purchase for repair." Scary. I was immediately bummed, then remembered that I have BBSAK 1.7 on my laptop. So I connected my BB in hopes of just wiping it then reloading the OS (which was the leaked .548) but it will not stay connected, meaning I can not wipe it. I've tried following the BB 101 Lecture on fixing a nuked device, but that doesn't work for me either. So I need some help on getting this fixed WITHOUT having to go through the terrible Sprint employees in my area. I figured that CB would be the best place to solve this issue before going through that drama AGAIN. Lol. Any help at all would be appreciated, and thanks to all in advance!
I actually did try using JL_CMDR, but when I dl it from the website (I think it was Blackberry Freaks: Blackberry freeware and themes) it won't install correctly on my computer so I haven't been able to actually use it yet. Thank you for the advice so far. I really wanna get it fixed without taking it in because I'm afraid of my warranty being voided due to me having an unofficial OS on it, and them not exchanging it because of that.
Well, after going without my Tour for almost a few days, I decided to finally call Sprint. The refurb should be in my hands within a few days. Kinda disappointed though; I have to redownload and reregister everything Glad to (almost) be back to Blackberry though Thanks again for all of the advice and help I received.
At some point, tech support may wake up and realize the OS needs to be reinstalled, not the phone needs to be replaced.
The guy at my local vzw store tried to re-install the os (as I did for an hour or so at home). He was not able to get past the "technical issue" screen either.