I'm not sure about the KB message you're receiving, but the repeating contacts is definitely a known issue with Verizon's official 5.0.0.591. I suggest looking up a thread about proper upgrade/downgrade procedure, and choose either Sprint's official 5.0.0.484 (I think you have to delete some kind of vendor.xml file to make it compatible with a non-Sprint Tour) or the unofficial .643. I can personally attest that the .484 is very stable and does NOT have the repeating contact issue. Best of luck!