[CorvetteDave]

I just got done downloading the new Blackberry Messenger and was prompted to reboot. I did and the phone won't come all the way back on. It does the little thinking motion for about 12 minutes and then turns completely off and starts the thinking process all over again.

Any suggestions?

[lastraid]

Try the steps below, this will put the device into safe mode. Try to uninstall what was installed and then pull the battery and see if the device boots.

When starting the BlackBerry smartphone, you can turn on safe mode to prevent third-party applications from running automatically. Safe mode is designed to allow you to troubleshoot or remove any unwanted applications.

To turn on safe mode, complete the following steps:

Remove and reinsert the BlackBerry smartphone battery.
When the red light-emitting diode (LED) light goes out, press and hold the Escape key as the BlackBerry smartphone is loading. See KB05470 for the location of the Escape key.
When the dialog box appears, click OK.


Note: Safe mode is indicated by a safe mode indicator in the BlackBerry smartphone status section of the Home screen.

To turn off safe mode, remove and reinsert the BlackBerry smartphone battery.