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After playing around with my gf's new Tour, it's clear my trackball is just plain jakked up and requires far too much patience to move horizontally. I've tried the break in proceedures posted here to no avail, and have decided to just get a replacement.
I called Sprint and described my issue. They told me I needed to go to my local repair center where they will determine whether I get a new phone or not. I was anticipating that they'd just drop a new one in the mail and I'd ship the old one back other than having to drive 20 miles to their store.
Has this been your experience when seeking a replacement? Or did I get the Proceedural CSR this morning?
I suspect that yet again with Sprint, the great customer care comes only to those who raise a cloud of dust first.
Thanks in advance!07-31-09 12:10 PM - or if you just need a trackball and you aren't afraid to take ur phone apart and replace it, PM me ur info and i'll mail you one of my extra Curve trackballs...i have a box full
wildly kind offer Tehman, but I'm terrified if I even thought about cracking the phone open the plastic tabs would break
Thank you though!Last edited by Californian; 07-31-09 at 01:30 PM.
07-31-09 01:20 PM - Thanks LB. That sounds like great service to me.
I called my local store and he said they have trackballs in stock...which says to me they'll crack mine open, and stick in a new one and hope for the best...which sounds hinky to me with a brand new phone.
I suppose I should call Sprint back and throw on the way-too-loose battery door, and screen ripple to my issue list..and ..you know...whine a bit07-31-09 02:38 PM
