Existing Customers Pre-Order - Page 3

gotblackberry · Thread Author #31 06-30-2009, 04:05 PM

Does the second one end in -01 or -02?

srosemer · #32 06-30-2009, 04:09 PM

I too tried to order online this morning, then called *611 to get the low-down. The rep indicated that I should be able to pre-order online as an existing customer and said that she could not place pre-orders over the phone. She was unaware of the problem with online ordering for existing customers.

Just to see if the right hand was talking to the left, I stopped in at my local Verizon store. The story I heard from here was that on-line pre-orders were only for new customers and that verizon typically short-stocks new phones during the first few days in the stores...

Clearly, Verizon employees aren't completely in-the-know - let's hope that our firend is right and they "fix" the online pre-order page to include existing customers (what a dumb move by Verizon to screw this up).

chiplatham · #33 06-30-2009, 04:29 PM

Quote:

Originally Posted by srosemer

Clearly, Verizon employees aren't completely in-the-know - let's hope that our firend is right and they "fix" the online pre-order page to include existing customers (what a dumb move by Verizon to screw this up).

how can they screw something up that isn't even out yet? they just annouced the phone...give it a few days.

Tb311 · #34 06-30-2009, 04:31 PM

It looks like they just updated their site and it now says "Pre-orders not available for upgrade orders at this time" on the Tour product page

jorGeorge · #35 06-30-2009, 04:36 PM

Quote:

Originally Posted by Tb311

It looks like they just updated their site and it now says "Pre-orders not available for upgrade orders at this time" on the Tour product page

WTF! Is that supposed to mean "All you loyal Verizon customers can go screw yourselves" or "we know the problem, we're trying to fix it". Weekendbum, what do you have to say about that?

Primate · #36 06-30-2009, 04:37 PM

I just got off the phone and the rep said it wasn't in the system for him to order. He took my info and said he would call me on the 13th.

keperkey · #37 06-30-2009, 04:38 PM

Quote:

Originally Posted by Weekendbum

Does the second one end in -01 or -02?

No it does not.

Tb311 · #38 06-30-2009, 04:43 PM

Quote:

Originally Posted by jorGeorge

WTF! Is that supposed to mean "All you loyal Verizon customers can go screw yourselves" or "we know the problem, we're trying to fix it". Weekendbum, what do you have to say about that?

Hopefully its "we know the problem, we're trying to fix it". I'll give it till the end of the week and if its not fixed then I'm calling CS

52bear · #39 06-30-2009, 04:44 PM

Quote:

Originally Posted by Tb311

It looks like they just updated their site and it now says "Pre-orders not available for upgrade orders at this time" on the Tour product page

See below:

bdb23 · #40 06-30-2009, 04:45 PM

Quote:

Originally Posted by jorGeorge

WTF! Is that supposed to mean "All you loyal Verizon customers can go screw yourselves" or "we know the problem, we're trying to fix it". Weekendbum, what do you have to say about that?

Sure does look like the former. What a crock of **** if Verizon thinks they can put all of us on hold and then screw us over come release time. Enough with the waiting for loyal customers!!!!

buckunit101 · #41 06-30-2009, 04:48 PM

i just did a live chat and ashley was the lady name and she said the service is down right know that i should call E-services or dial #web from my phone

Primate · #42 06-30-2009, 04:54 PM

It is always fun to watch everyone freak out at release time. People scream that vzw is screwing them.

The storm may have been the most anticipated BB release in along time, if not ever, and most people were able to get a device within a few days of release.

You will get a Tour (oops I finally said the T word) in a timely manner. You won't get screwed. Calm down and breaaaaath

bdb23 · #43 06-30-2009, 04:59 PM

The fact of the matter is that the "screw" is taking place. There is no logical reason to give existing customers less of a chance to obtain the phone at release aside from VZW's greed. And if that is what their reason is, then it is a "screw" in my opinion.

Tb311 · #44 06-30-2009, 05:09 PM

Quote:

Originally Posted by bdb23

The fact of the matter is that the "screw" is taking place. There is no logical reason to give existing customers less of a chance to obtain the phone at release aside from VZW's greed. And if that is what their reason is, then it is a "screw" in my opinion.

If you think about it the phone isn't even released yet. It's still a pre-order. Now if on the day of the release I still can upgrade then I'll be pissed. Now the real issue is that new customers just get a chance to pre order the tour before existing customers. In the end I don't think it will matter too much as long as you get your pre order in by the end of the week I think you will get one.