Email Not Working

[JFX2]

For a while, I switched to Android from my Blackberry Tour. But I finally switched back because I liked Blackberry a lot more, but when I try to set up my email, it says that it is set up, but there is no home screen icon for my email, and I can't compose new emails.


Anyone have any idea what's wrong? I did reset my phone to factory settings so it is basically brand new, and I put in a SIM card from my Sister's blackberry that she is not using (also a Tour).

Also I am on a Data plan with Sprint, just replaced my Evo for my Tour today.

[SwitchBeach]

1. On Sprint BlackBerry devices, the SIM card is not used for service so that's not part of the equation.

2. Did you change your data plan to a BlackBerry (specific) data plan?

3. Did you activate the device on the Sprint BIS?

4. Did you send the Service Books?

[JFX2]

I haven't sent my service books, how would I do that?

Posted from my CrackBerry at wapforums.crackberry.com

[SwitchBeach]

Log in to the Email Settings icon on the device.
Press the Menu button.
Select Service Books.
Click Send Service Books.

[JFX2]

Didn't work :/

[SwitchBeach]

More details?

What didn't work?

Can't read your mind.

[JFX2]

I talked to the people at Sprint and they got it to work for me.

Thanks though

[taajir]

Guys, I found a much easier way to accomplish what i was trying to do. I was only trying to remove the IT policy from my old company phone. All i did was download desktop manager software 6.1. Connected the phone to desktop manager and went to the ? (help button) in the upper right hand corner. Navigate to Support Resources>Support Tools. Select "Reset to factory settings" and its all automated from there! The only prerequisite is that ur on BB OS 4.3 or newer.