Email is not recognizing my contacts

[PrattandBoomer]

Hi everyone - I'm new here and I apologize if there an existing thread for this. I searched and could not find one.

I have two email accounts on my BB Tour - my email account I have with Qwest and an old AOL account. I really only use my Qwest email. I'm not sure if it matters to mention that.

A few days ago my email on the BB stopped recognizing contacts. If I am trying to send an email and I start typing in the "To" field, it should pull up a list of contact. For example, if I start typing "M", it should pull up all contacts beginning with "M," etc. A few days ago it stopped doing this. I am in my contact list as "Me." If I type "Me" into the "To" field, nothing happens. When I hit the BB icon to bring up the menu, all I can do is save it as a draft. This occurs regardless of what email is showing in the "Send Using" field.

I have no problem receiving emails or replying; just sending new emails. I do not have the same problem with text messages - only emails.

I did not turn off or reset my BB in the time it went from working to not working. I have since done a soft reset but still no luck.

Any help would be greatly appreciated.

P&B

[PrattandBoomer]

Ugh, this is so depressing. I have scoured these threads looking for an answer with no luck. Any ideas?

[jamesharmeling]

I have the same issue with looking for contacts in apps. Did you ever find a solution/fix for this?

[Jaguarr40]

Have you tried like most do is to open your email and hit the BB menu button and scroll to compose email, When the email opens up to start writing it all I do is if I wanted to send one to you and your first name was MIke in my contact list and I hit "M" it brings up all my contacts under "M" and i scroll down to find the correct one, click on it and then start writing the email once it places the name in the TO field.