Woke up to a dead 9850

**Innerchild** · 12-04-2011, 02:39 PM

Originally Posted by kbz1960

Did it come with a card? Mine did not but yes either swap cards if they are the same or since you've backed yours up format it.

I haven't gotten it yet and I didn't think about that it would not have a media card since it's a replacement. The 9850 was the only time I've ordered online instead of getting it at the VZW store, and the card was already installed. I was thinking "new" vs. replacement.

Good point... and I assume it will be a VZW refurb since most have mentioned that is what they got.

Thanks!

**FunktasticLucky** · 12-04-2011, 03:10 PM

Mine was not using the dock. Straight up wall charger from my BB storm 2. So no funky usb cable and adapter.

**NARva** · 12-05-2011, 01:57 PM

i've followed the instructions and get all the way to the initialization and get smacked down wit error msg that says unable to connect to device (9850). the red led continues to blink and beeps as it tries to connect. please help me....i love my BB and dont want to trade her in

**CiderGuru** · 12-07-2011, 03:59 PM

I joined the Bricked-Club 5 days ago

Very frustrating! I hadn't even heard of this problem before during 6 years of being a BlackBerry user. Never had any issues or problems with any BB device, including a Playbook.

After 5 days of failure, it is looking like the only option available is to convince VodafoneUK to give me a replacement. Not looking forward to that phonecall!

As a last ditched cry for help I ask anyone who has beaten this curse to give me ideas.

The details:
BlackBerry Torch 9860 (Yes, the JM1 Battery!)
It is bricked, not nuked. Black screen only.
Battery drained, now stuck in constant reboot cycle, unable to charge.
Stuck at "Reconnecting to JVM" in AppLoader.
Red light is 10 secs on 10 secs off.

BlackBerry Device Manager reports a maximum connection to PC time of 11 secs before reboot.
Bought 2 new OEM batteries, no change.

Some people have said that after many many clicks of Retry the OS update eventually worked. I wonder how true this is.
Tried every tip available so far.

In November RIM admitted this problem existed and said they would issue a software fix.
Apparently .540 prevents this problem occuring, but thats no use when you cant update your OS! Have tried original stock OS, .440 and .540.

Anyone?

ETA: If JL_Cmder or BBSAK could prevent the BB from Rebooting, like Apploader does until it tells the BB to reboot, surely then we could completely wipe the BB thus removing the offending OS. Or is it, like some have found in years past, some rogue setting in the BB that can only be cleared by resetting its CMOS?

**kbz1960** · 12-07-2011, 05:38 PM

Do you know how to run the loader file to install? If so use loader /nojvm to start the process.

**CiderGuru** · 12-07-2011, 06:40 PM

Originally Posted by kbz1960

Do you know how to run the loader file to install? If so use loader /nojvm to start the process.

Like I said, if it was just a nuked BB I would be fine.

BlackBerry Device Manager reports a maximum connection to PC time of 11 secs before reboot.

Stuck at "Reconnecting to JVM" in AppLoader.

**kbz1960** · 12-07-2011, 06:49 PM

Have you tired? It certainly won't hurt as it is worthless as is.

**fyrftd** · 12-09-2011, 09:55 PM

or this? Torch 9850 Doesn't Power On - BlackBerry Support Community Forums

**cstormberry** · 12-11-2011, 09:43 PM

Any room in this club for me...? Just happened to me today, too. I love this phone when it works... I'm a fan of the BB brand to the point where I'm looked at sideways for telling people that I got a new blackberry on my contract renewal, but these guys are testing my patience. Hope they find a fix soon that Verizon approves. Talking to the Tech Support rep, it seemed as if she already knew what i was about to say when I told her what phone I was calling about... C'mon RIM, find a fix, already!

**NFLPLAYBOOK** · 12-11-2011, 10:49 PM

The resolution to this problem was already discussed in another post. The new BB 7 device chargers are different. You need to use the charger that came with your phone or plug it into a computer. I don't understand all the technical stuff about it but they say the older phone chargers don't have enough power.

**mesnewberry** · 12-14-2011, 09:27 AM

da da da .... another one bites the dust!! Mine just did this last night. Won't do anything now - completely dead!!

**kbz1960** · 12-14-2011, 10:20 AM

Yep, looks like there is no way I'm charging over night. So far so good....knock on wood.

**up488** · 12-14-2011, 11:18 AM

Originally Posted by kbz1960

Yep, looks like there is no way I'm charging over night. So far so good....knock on wood.

HAHA! Yup, I was just thinking the same. No overnight charges for me either. Seems to be when all the evil happens.

**netnomad** · 12-15-2011, 09:59 PM

Mine just dead yesterday. I tried many way but cannot wake she up.
Say goodbye to RIM?

**DJYoshi** · 12-15-2011, 11:18 PM

it's called an incomplete wake....it happens with some of them. it's happened to me twice.... it's the phone.

**netnomad** · 12-15-2011, 11:20 PM

Hi DJYoshi,

How did you get it fixed?

**jamesharmeling** · 12-16-2011, 12:04 AM

Haven't had any critical issues here except the phone rebooting by itself only once (that I know of). I did have it replaced the first week I got it......I bricked it trying to install a leaked os.

**netnomad** · 12-16-2011, 01:35 AM

Guys here says that the BB has a power control problem or flash problem. It may cost 40-55$ to repair. Any comment?

**cbvinh** · 12-17-2011, 05:00 AM

Originally Posted by netnomad

Guys here says that the BB has a power control problem or flash problem. It may cost 40-55$ to repair. Any comment?

Which guys?

I just upgraded my Sprint 9850 to 7.1 and purposely drained the battery to almost nothing, to recreate the situation of my freezes. The battery is fully charged now and no freeze. I'll leave it plugged in and see what happens in the morning.

**UrbanGlowCam** · 12-17-2011, 09:53 AM

I can confirm that a friend fixed her bricked 9850 with the new 7.1 sprint build. So for those of you with a bricked device, I would try this. Good luck

Edit: False alarm, I guess she got the 9850 to connect to JVM but it didn't go all the way through. Sorry guys

**netnomad** · 12-17-2011, 06:38 PM

well well well, at least we have a hope. I can't wait to see 7.1 for 9860 to be released.

**cbvinh** · 12-18-2011, 10:56 PM

Originally Posted by cbvinh

I just upgraded my Sprint 9850 to 7.1 and purposely drained the battery to almost nothing, to recreate the situation of my freezes. The battery is fully charged now and no freeze. I'll leave it plugged in and see what happens in the morning.

I've tried twice to cause the freeze/lock-up without any success. Perhaps this problem has been fixed?

**bonafp** · 12-19-2011, 01:23 AM

Hi guys, if you have the same problem with my friends with blank screen and flash red light, please find the solutions on this link Bricked (or Nuked) 9850...
It works with me... http://images.crackberry.com/forum_i...es/biggrin.gif

**netnomad** · 12-19-2011, 01:31 AM

My BB has red light every 10 seconds. It seem to be a loop rebooting.

Tried anyway in any recommended link but cannot fix the problem. Just hope my pretty one can alive again with OS7.1

**Thachoc1** · 12-20-2011, 09:50 AM

I suppose the problem I had this morning is the same one everyone is complaining about here. Who knows, any way I pulled my battery out, put it back in, and plugged up the charger when the light surrounding the track pad came on. My berry booted just fine. Mind you it was completely DEAD before i plugged it up last night. Best practice, don't let te battery drain till it turns your device off on its own.