[o4liberty]

I just picked up a new Torch 9850 and so far so good. My last device was a Bold 9950 and had 5 replacements due to hardware issues. I am wondering how many have had to get a replacement and why.

Sent from my BlackBerry 9850 using Tapatalk

[BoldPreza]

Bought mine used on Craigslist. Anyone familiar with my posts knows it has not been an easy time for my phone during that time, and yet aside from the button thing(peeling), works flawlessly.

I have put a case on it though, lol.

[jem9777]

Ordered mine the first day it was available on Verizon last fall and I'm still on the same one. It's been very reliable. I am running the newest official OS (released by U.S. Cellular), which is about two releases newer than Verizon's.

[up488]

had mine since release day and other than a couple (4) returns in the first week to get a flawless device, its been a pleasure to use!

[ups925]

I have had my 9850 since launch day. I used leaked firmware at first, and got the blinking red light of death. When my battery fully died, it wouldnt charge. Since then, I only use stock firmware and I also ensure my battery never becomes fully discharged. I am not sure if the battery becoming fully depleted still causes the blinking red light, but I dont want to find out the hard way.

[abramadhi]

I also had mine since november last year and no problem at all except the trackpad light is dead but if i touch at the lower left edge it will on..Don't have any problem with the function so why bother..

[otacon]

No problem at all for me. Have been using it for 3 months and still amazed at the build quality.

[kbz1960]

Since November, same phone, no problem.

[TTBGF]

Heavy heavy user. Bought phone October last year. Only thing is I've just started to notice my back button up/down mechanism is more worn than the other buttons. Other than than, this is the best phone I've ever owned!

[velociraptor89]

Had my torch for less than a month, I like the build quality except for the convenience key that is a lil hard to press when snapping pictures (bad unit I guess) then my software problems started when i upgraded to 7.1. My media is less stable, i tried .428 from Telstra and my hotspot wasn't working so I tried .342 from DM and had luck with hotspot but my media error's started to annoy me. (errors on my newly purchased memory card, pausing songs, my camera will get stuck, videos will stop playing with warning of unsupported format, low quality sound on speakers)

Any advice on best upgrade or should I just go back to 7.0? What features of 7.1 will i miss? except for the hotspot ofcourse. Any help? Thanks!

Sent from my BlackBerry 9860 using Tapatalk

[Searzy]

I only had 1 replacement for the 9860.

According to the forums, and the internet...
An initial batch was faulty - freezing up.
ALSO
An initial batch of the JM-1 batteries were faulty too.

I got both - lucky me (YAY - )

But after that, the new one has been working AWESOME. With 7.1 updates (leaks) AWESOME-R

My only beef with the phone is the "time icon" when the phone freezes for a good minute or more.

I DONT want to see that.

[pastorbrad]

This will probably jinx it but other than the occasional screen freeze (I think I'm getting ahead of the processor entering commands) my original 9850 on VZW is good to go. For what it is, it is what it is.

[RoseBud68]

Only had the 9860 since December but so far no problems what so ever. Great phone that has not let be down.

[Jamma3]

Well what can I say, I left BB after using this phone and bought a Galaxy Nexus and I'm not looking back. The back button issue was the straw that broke the camel's back.
After all the crap with other BBs I had this phone in my opinion should have been out 2-3 years ago. My experience with my Nexus means I won't be coming back.
BTW I can't even sell this phone for $250 nobody wants it.

[robsteve]

I bought a used one of Kijiji that was put into service last November. Other than a mushy back button it seems to be working fine. The back button works fine, just feels different than the others. I think we will use it for the summer and then get Rogers to send it off for warranty in regards to the back button.

For those without warranty, the whole housing, touch screen and buttons is reasonably cheap at $65. Here is a seller on Ebay that seems to have a source of real BlackBerry parts.

Blackberry Torch 9850 9860 Full Housing - Everything included OEM Orignal NEW | eBay

[christenmartin]

I've only had mine for about 3 months and I'm really impressed. Very underrated phone. The build quality is awesome. I had a 9800 before, and it was a great phone, but so far I have not been disappointed.

[1magine]

I have one Blackberry or another for about ten years. This is one of the better ones in terms of modern hardware and software. Though still miles behind the competition - I won't go off thread here as there are 5M posts about this already.

I am on my 3rd replacement. The first one was freezing constantly. The second was likely software, but the media issues were driving me buggy, not to mention dropped calls and the antennae failing to hold 3G. The last replacement was because the headphone jack had failed. Sound was gone from one channel, no headphone's plug would stay seated any longer. The plug would literally just slip out or lose connection and switch repeatedly between handset and headset, and then the screen would be wacky and scroll to the bottom no matter where I was in the OS, until I pulled the battery.

But the browser has come a light year from where it was. Even from OS5 - OS7 is a leap.

I will also re-state my warning to new Torch owners. Get a screen protector on TODAY. This is a plastic screen. A very tough, scratch resistant plastic, but plastic nonetheless. If you plan to have the phone for a year or longer, get a screen protector to stop those annoying micro scratches.

Though, on another thread (I'm not searching sorry)someone located a glass replacement with no physical buttons. Not sure he ever got it installed and working though.

[Hupsakee]

Seven month of usage and really no issues, google maps is the only app that gives me the hourglas.

Solid phone, I like it.

I reboot on average once every five days. No app needed. It is a verizon phone so I can dial a number and reboot the phone that way.

[DoctorNeutron]

Got my Torch 9850 via Verizon when they first released. Got plenty of apps on it, including my beloved 5 Jonathan Fisher (Storm) launchers which are awesome. I would reboot every few days out of boredom. This rule changed to whenever memory dropped below 120 MB. This changed when I got my 64 GB PB. Now I go a couple of weeks between reboots, which are mainly soft via Meterberry. I rarely get below 40% battery left after one day now 'cause I mainly horse around with my PB. My Torch 9850 is a clear winner. Of course, the interplay between my Torch 9850 and my PB is world class. Doctor Neutron

[big_time2]

Same thing here, bought it unlocked on Amazon in late February, no problems of any kind. Love the touch keyboard. I'm so used to the keyboard that I think I like to send emails from my phone instead of a computer.

[popeye]

Wow I am the only one that think this phone sucks?
It keeps freezing. Especially the phone. Numbers do not work sometimes. Recently the unmute button would not work the phone froze. I was on conference call and my name came up and Joe you there....?
By the time I removed the battery and waited for 5+ minutes to reboot the call was over. Not nice, my boss called and asked why I was not on the call.
Sound quality on phone is terrible as well. They can not undertand sometimes and sound quality from other end sucks.
I hate this phone.
PS-looks like sensitivity is off as well when typing.

This was replaced by Verizon because my 9930 kept crapping out when I was on the phone. Other on the other end could not hear me. Losing biz with that one.

Blackberry overall sucks. If not for business it would be history. Ever notice that at the Verizon stores they keep all Blackberry's in the back near tech support!
Reason for that is obvious.

[BoldPreza]

Can't say that I have had your experiences and so no I don't think it sucks. I really do like my phone. My call quality is great, I get two days from the battery, its built nicely though as I mentioned the buttons seems to be peeling and its got a lackluster keyboard. I even like its browser. The difference between my browser and my other family members iPhone's really is negligible at this point.

[j21jam6]

The 9850 has been a workhorse for me. I have had the phone since February and I haven't had one issue at all. Maybe by the time I got the phone all of the kinks I've read about here had been resolved. If the 9850 is any indication of what RIM can do with an all touch screen the new OS and the hardware will be well worth the wait. Patiently Waiting For BB10.

[1magine]

Wow I am the only one that think this phone sucks?
It keeps freezing. Especially the phone. Numbers do not work sometimes. Recently the unmute button would not work the phone froze. I was on conference call and my name came up and Joe you there....?
By the time I removed the battery and waited for 5+ minutes to reboot the call was over. Not nice, my boss called and asked why I was not on the call.
Sound quality on phone is terrible as well. They can not undertand sometimes and sound quality from other end sucks.
I hate this phone.
PS-looks like sensitivity is off as well when typing.

This was replaced by Verizon because my 9930 kept crapping out when I was on the phone. Other on the other end could not hear me. Losing biz with that one.

Blackberry overall sucks. If not for business it would be history. Ever notice that at the Verizon stores they keep all Blackberry's in the back near tech support!
Reason for that is obvious.

I have had my 9850 freeze and occassionally randomly reboot. But it does this far less than any 4.7, 5.0 or 6.0 device I have had. Prior to 4.7, I don't recall ever having an issue. Of course those early BBs had a WAP browser; didn't have a camera, a media player, an sd card, or any real applications.

[kbz1960]

Wow I am the only one that think this phone sucks?
It keeps freezing. Especially the phone. Numbers do not work sometimes. Recently the unmute button would not work the phone froze. I was on conference call and my name came up and Joe you there....?
By the time I removed the battery and waited for 5+ minutes to reboot the call was over. Not nice, my boss called and asked why I was not on the call.
Sound quality on phone is terrible as well. They can not undertand sometimes and sound quality from other end sucks.
I hate this phone.
PS-looks like sensitivity is off as well when typing.

This was replaced by Verizon because my 9930 kept crapping out when I was on the phone. Other on the other end could not hear me. Losing biz with that one.

Blackberry overall sucks. If not for business it would be history. Ever notice that at the Verizon stores they keep all Blackberry's in the back near tech support!
Reason for that is obvious.

Looks like you are or you're the only one with a defective one.