1. jgates2's Avatar
    Hi all,
    Here is a sad story. Before leaving Aus for Hawaii I checked my 9860 was unlocked. I went to a T mobile dealer here in Honolulu and purchased a pre paid sim. Popped it in, great! Being asked for my BBW password, alerts going off emails streaming in. One happy user. But before I get too involved I need to get my two year old a drink. So fool puts phone in back pocket and sits down. I think you can guess the rest!
    The phone starts up and goes berserk. I have no control over the screen by touch or button. I understand there is a plastic cover and an LCD screen. I will purchase the parts and do the repair, being quite handy.
    Here is where I need your opinions. If I run my fingernail across the front of the phone I cannot detect any cracks. Therefore I assume the cracks I can see are in the LCD. Therefore I need the expensive part... the LCD. However, the buttons do not seem quite right either. Their "click" is not so definite....do I or should I purchase the digitiser as well. Should I replace it anyway seeing as the LCD was cracked?
    Thanks in anticipation.
    01-04-13 12:38 PM
  2. BergerKing's Avatar
    Hi all,
    Here is a sad story. Before leaving Aus for Hawaii I checked my 9860 was unlocked. I went to a T mobile dealer here in Honolulu and purchased a pre paid sim. Popped it in, great! Being asked for my BBW password, alerts going off emails streaming in. One happy user. But before I get too involved I need to get my two year old a drink. So fool puts phone in back pocket and sits down. I think you can guess the rest!
    The phone starts up and goes berserk. I have no control over the screen by touch or button. I understand there is a plastic cover and an LCD screen. I will purchase the parts and do the repair, being quite handy.
    Here is where I need your opinions. If I run my fingernail across the front of the phone I cannot detect any cracks. Therefore I assume the cracks I can see are in the LCD. Therefore I need the expensive part... the LCD. However, the buttons do not seem quite right either. Their "click" is not so definite....do I or should I purchase the digitiser as well. Should I replace it anyway seeing as the LCD was cracked?
    Thanks in anticipation.
    Sounds like you tweaked something internal for the keys to be hinky. Based on the behavior, you are looking at the more expensive repair, maybe enough so as to look into replacing the unit, as you may be able to acquire a used device for less than the cost of repairs, depending on what you can find. It's worth a go, at least look around while researching the parts you need.
    jgates2 likes this.
    01-07-13 09:29 PM
  3. hasa77's Avatar
    its obvious whats wrong. if u can see things on ur screen such as ur home screen then the lcd is fine but if the touchscreen doesnt work then u know its the digitiser...
    jgates2 likes this.
    01-08-13 11:05 AM
  4. jgates2's Avatar
    Hasa and Berger,
    Thanks...I'm sitting down with a new LCD that I picked up for $40 Aus.....so...here goes.....thanks for your views
    01-14-13 02:48 PM
  5. BergerKing's Avatar
    Hasa and Berger,
    Thanks...I'm sitting down with a new LCD that I picked up for $40 Aus.....so...here goes.....thanks for your views
    It is good to be handy when it comes to the phone repairs. Wishing you the best of luck and success. And that was a decent price for the part, less than I expected. Good luck!
    jgates2 likes this.
    01-15-13 01:15 AM
  6. tinachau's Avatar
    You'd better replace both the digitizer and the LCD screen, which will be easier for you to repair.
    01-15-13 03:21 AM
  7. jgates2's Avatar
    Hey...guess what....it is the digitiser that is cracked.....internally....ie on the underside....the screen is OK....the parts man shipped me a digitiser and buttons for A$52 today......hanging on to the new screen just in case.
    Oh yes ...the parts people are called Mobile Pros.....
    01-15-13 05:35 AM
  8. jgates2's Avatar
    All fixed.....a simple op....thanks for your thoughts and advice.....
    01-17-13 11:24 PM
  9. BergerKing's Avatar
    So it was internal, I figured that the break came in where it couldn't be seen from the outside. As the digitizer is behind the screen, that's where the pressure came into play. Glad to hear you're back to the good, now. Nicely done!
    01-17-13 11:28 PM
  10. jgates2's Avatar
    My trusty 9700 can go back to living in the bedside table now!!!!
    01-18-13 03:03 PM
  11. BergerKing's Avatar
    My trusty 9700 can go back to living in the bedside table now!!!!
    I use my venerable Style as a music player and alarm clock, myself.
    01-18-13 03:07 PM
  12. jgates2's Avatar
    .....ah....all,the best ideas are simple... :-)
    01-21-13 05:50 AM
  13. selhamawy's Avatar
    i have a problem with the digitizer however i cannot seem to get the digitizer off.
    how do you remove the housing after unscrewing the four screws....

    is there a you tube to show me how to do it???
    05-23-13 02:58 PM
  14. DaFoxGrey's Avatar
    i have a problem with the digitizer however i cannot seem to get the digitizer off.
    how do you remove the housing after unscrewing the four screws....

    is there a you tube to show me how to do it???
    There are 8 screws.
    You have to remove the silver band-cover-thingy to see the other four.
    See:

    and mute the annoying music :P
    05-23-13 05:08 PM

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