Help-European 9860 does not see Telus frequency 850/1900

**blk87brd** · 02-05-2013, 09:21 AM

Purchased a new unlocked 9860 advertised as operating on cellualr band 850/900/11800/1900 (Quadband)
It does not connect to Telus 850/1900 frequency. Any suggestions.

**fabio1** · 02-05-2013, 04:48 PM

Hi there,

You may have a 9860 manufactured on the wrong 3g bands for America (1-4-8) and you can only use 2G EDGE/GPRS.

America /Canada uses (1-2-5-6) and there is no work around. Best to sell it and buy a 9850

Bell/Telus/Rogers all use 850 (Band 2) and/or 1900 (Band 5), so the 1/4/8 device wouldn't have 3G service on those networks.

**blk87brd** · 02-06-2013, 07:35 AM

Thank you Fabio1.
Do you know of a way of determining what bands it is using?
When I spoke with Black Berry Customer Support, they suggested I contact Vodafone UK and ask to have it disassociated from Vodafone. I had supplied them with the PIN # and their response suggestd to me that might be a solution.
Regards
Blk87brd

**fabio1** · 02-06-2013, 08:23 AM

Hi there,

you can find out by going to> Options, Device, About Device Versions and look down on 4th or 5th row for 3G Bands (mine shows 1,4,8)

Thanks

**retsoobretsoob11** · 02-07-2013, 06:28 PM

Just to let you know, my AWS Wind/Mobilicity has 3G bands 1, 4, 8 and if unlocked and you try a sim card from Wind/Mobilicity/Videotron/T-Mobile and it works than consider yourself very lucky in that you have a very rare in demand 9860 with a high resale value. Just to give you a heads up. Rets.