Can't open email messages
Okay, I'm afraid I'm being dumb here, but I have three email accounts, all registered on my new device, all the mail is showing up, but I can not open any of the emails. I tap on the message - nothing. I highlight the message and hit the BB button and select Open - and nothing happens. What gives?
- CrackBerry Addict
09-07-2011, 01:49 PM #2
- 537 Posts
Try a battery pull. Should most likely fix the problem. But if that doesnt work then you may need to reinstall the OS. I recommend upgrading to leak .353, ALL of my glitches went away after upgrading. Hope I helped! and if I did, clickem mah Thanks button! Take Care!
- 09-07-2011, 01:54 PM #4
I have the exact same problem and a battery pull (numerous) did not fix it. I guess I will try to hunt for the leaked version. This is very odd. I've been on Blackberries, including the storm and storm 2 for close to ten years. Never saw anything like this.
- 09-07-2011, 02:08 PM #7
I'm downloading the 353 leak right now to give it a shot. I can't believe Verizon would ship this unable to open any email. Another blunder. It reminds me of the Storm 1 release. It was months before we got a stable release. I'm hoping this goes better.
- 09-07-2011, 02:44 PM #9
Last edited by McIrish; 09-07-2011 at 02:50 PM.
- CrackBerry Abuser
09-07-2011, 03:03 PM #12Sent from my Atari 2600, in the back of my van, down by the river...
- 318 Posts
Storm /Storm2 .1015 /9850 22.214.171.1241 /Z10
Playbook-16GBČ & 64GBČ
I mean, is it possible that, because we got our phones early, something is not yet functioning with Verizon? Could the carrier have anything to do with it? I don't have any idea.
- 09-07-2011, 03:08 PM #15
I wanted to start fresh, so I nuked my account on our BES server and have not loaded any applications yet. Mine came with software version 126.96.36.199.
I got a 9930 for one of our guys a couple days ago and he didn't have any trouble opening email or the internet.
- 09-07-2011, 03:11 PM #16Playbook wishlist
Citrix Receiver working over bridge
Ebook Reader (Multiple file formats including pdf) We are close on this one
VPN over tether (No longer on the list. THANKS RIM!)
RDP client (No longer on the list. THANKS!)
- 09-07-2011, 03:12 PM #17
OK, I loaded 353 and I CAN open email and browse the internet. I'm surprised we are not seeing a ton of Verizon users complaining about this. Amazing.
oh, one more thing. 353 is WAAAAY more responsive than the software that came on the phone. The phone was sluggish at best before the update.
Last edited by McIrish; 09-07-2011 at 03:16 PM.
But thanks so much for coming back so quickly with your report. Downloading that update now.
However, it seems to me that a literal TON of Verizon users WILL be complaining quite loudly very soon. I am currently up to 24 unread emails that I can not open.
Last edited by jhimmel; 09-07-2011 at 03:16 PM.
- 09-07-2011, 03:22 PM #20
- 09-07-2011, 03:33 PM #22
If you use the loader program and do a backup, you won't need to get a new BES password.
Loader.exe is in Program Files/Common Files/ Research in Motion/AppLoader/loader.exe
It's installed with desktop manager. Hope this helps.
- CrackBerry Abuser
09-07-2011, 03:51 PM #24
- 146 Posts
I feel the frustration you must be going through. A nice new toy and right off the bat you have major issues. Hang in there, it will be fixed and you will love this new touch device it is a really great product. Verizon must check to make sure they work with the software they are shipped with....don't they?