back button possible solution/cause. Need feedback.

[RaspberryJ]

Originally Posted by bobaloo

It works for me.

so does pressing phone/menu at the same time. So does holding phone for a few seconds.

but it's still annoying and I'd like to get rid of the symptom altogether. But at least we have a consistent remedy in the meantime.

Lucky you I guess, because for me holding the phone and menu buttonns didn't always work. This is the only quickfix I have found.

I would if the issue can be solved permanently by opening up the phone ancf fiddling around witb the buttons.

[bobaloo]

Originally Posted by RaspberryJ

Lucky you I guess, because for me holding the phone and menu buttonns didn't always work. This is the only quickfix I have found.

I would if the issue can be solved permanently by opening up the phone ancf fiddling around witb the buttons.

I find it interesting that the remedy works differently for your phone. That probably is a big clue to something, but I have no idea how to interpret it. lol

And, yes, if I could crack it open and see what's going on, I would. But I'd hate to lose out on a warranty replacement if needed.

Keep us posted if anything changes.

[RaspberryJ]

Originally Posted by bobaloo

I find it interesting that the remedy works differently for your phone. That probably is a big clue to something, but I have no idea how to interpret it. lol

And, yes, if I could crack it open and see what's going on, I would. But I'd hate to lose out on a warranty replacement if needed.

Keep us posted if anything changes.

Bought my BB on Kijiji, I think my warranty is long gone :P Might not be a bad idea to take a peak under the hood

I will post if I find anything of interest

[Yaceka]

How common is this problem anyway? I'm thinking of picking up this phone soon and was wondering if it's a common problem or not. :P

[kbz1960]

Forums are where problems show up. Not sure how much of a problem it is.

[RaspberryJ]

Originally Posted by Yaceka

How common is this problem anyway? I'm thinking of picking up this phone soon and was wondering if it's a common problem or not. :P

My advice, unless you really really like touchscreens, is go for the 9900. It's RIM's baby. Better construction, NFC, more support, earlier OS releases, etc.

[bobaloo]

Originally Posted by RaspberryJ

Bought my BB on Kijiji, I think my warranty is long gone :P Might not be a bad idea to take a peak under the hood

I will post if I find anything of interest

The phone is protected by one-year manufacturer's warranty. You're still covered. The channels to get that warranty honored may not be as convenient, since you're not he original purchaser; then again, if it's a bell phone and you're with bell, they still may help you out.

Originally Posted by Yaceka

How common is this problem anyway? I'm thinking of picking up this phone soon and was wondering if it's a common problem or not. :P

I don't think it's a common problem at all. There are a few threads about the symptom, but none have really gotten much attention. For the most part, people who have gotten replacement devices haven't had the symptom recur. My wife got the 9850 around Christmas and the symptom isn't present for her. I got mine and release day and I have the symptom. If it is hardware related, I would tend to believe that a 9850 purchased today would not have the problem.

Sooo... I think you're safe. It's a great phone. I love mine.

Originally Posted by RaspberryJ

My advice, unless you really really like touchscreens, is go for the 9900. It's RIM's baby. Better construction, NFC, more support, earlier OS releases, etc.

Personally, I like the touch screen. not necessarily for the touchiness, but more for the benefits of the larger screen.

The Bold has this over the Torch: NFC, glass screen

Torch has this over Bold: Large screen. great for browsing, media, and more. One such thing is menus. Sometimes the phone will ask me if something is okay. On my dad's Bold the accept/reject or whatever button is offscreen. On my Torch, I can see the entire prompt and the selections/options. Small thing, but it is nice.

To me, the biggest appointment in my Torce is the plastic screen. It is more likely to scrach, especially small hairline scratches that buildup over time. I got the phone on release day. Since then I have accumulated a some hairline scratching, but it is negligible as it's only noticeable when the screen backlight is off and the phone is held at an angle. It is completely unnoticed by me while using the phone.

Hope that helps.

btw, I've recommended both phones to people. I think both are great devices and I don't think you'll be unhappy with either one.

[Black Chevalier]

Originally Posted by Jehu

SMH...people this again is a hardware issue and usually starts around the 45 day mark, just outside the 30 day refund mark. That's what really ticked me off and the final blow...left BB. Don't waste time send the phone in for repair...mine took two weeks and been up for sale on Kijiji for almost 2 month for $300 and nobody wants it.

Yes, I do think it's a hardware problem. The problem began about 2 months after my purchase from an online store. I tried security wipe, and reinstall everything one by one. The 9860 worked fine for a little while, and then it started again, and getting worse. I repeated this procedure for 3 times, same result

Buying this Torch was a terrible mistake on my part. Hoping it to be great and versatile, I can't use it effectively now. I now reuse my "old" iPhone 4G, which was waaaaaayy more sophisticated than BBs. The only reason I bought the BB was because some colleauges, friends and relatives use BB, and it's easier (and cheaper) to communicate via BBM. Now I've thrown away the 9860

[bobaloo]

Originally Posted by Black Chevalier

Yes, I do think it's a hardware problem. The problem began about 2 months after my purchase from an online store. I tried security wipe, and reinstall everything one by one. The 9860 worked fine for a little while, and then it started again, and getting worse. I repeated this procedure for 3 times, same result

Buying this Torch was a terrible mistake on my part. Hoping it to be great and versatile, I can't use it effectively now. I now reuse my "old" iPhone 4G, which was waaaaaayy more sophisticated than BBs. The only reason I bought the BB was because some colleauges, friends and relatives use BB, and it's easier (and cheaper) to communicate via BBM. Now I've thrown away the 9860

Really? you threw it away? Did you even try to get the device replaced via warranty?

If the back button symptom was your only thing stopping you from enjoying the BB experience, then I think it was silly not to at least try replacing the device which is protected by a one-year warranty.

[Black Chevalier]

It doesn't have international warranty. I bought it in the US and brought it to Asia, where I live. Besides, I use BB more because most of my friends and colleagues are using it, so it's easier and cheaper to communicate, and not because I love it.. I now use 9790.

[kiwinol]

Hi Everyone,

I am not sure if there is a newer thread but if there is I havent seen it.

I too have a 9860 with the button issue. When I touch the the call button the rest (BB, back and hangup/power buttons work perfectly) I dont even need to actually press down the call button just touch it.

I have taken the phone appart hoping to be able to take appart they keypad but it appears that the keypad is glued to the front of the phone with the digitizer. Only the trackpad is easily removable.

Does anyone know if its possible to take it appart? My other option is to replace the whole from (around 35 dollars from ebay it seems)

saludos,

[ItnStln511]

Originally Posted by kiwinol

I too have a 9860 with the button issue. When I touch the the call button the rest (BB, back and hangup/power buttons work perfectly) I dont even need to actually press down the call button just touch it.

You're right...I tried that a couple of minutes ago when my back button stopped working. Very strange!