Audio echo when using wired headset

**cphadley** · 08-29-2011, 02:55 PM

Good to finally be here as part of the community. I have been a BlackBerry user since 2007 and just received a Torch 9850 last week. I'm having a strange issue with audio on calls when using a wired headset.

I first noticed it when I made a few calls using my old iPhone headset that I used with my Style. I could hear myself as I was talking like I had audio monitoring enabled on a mixer. I thought maybe it was the Apple headset so I tried the BlackBerry supplied one the next day. It had the same problem.

If I disconnect the headset during the call and hold the phone up to my face then the problem isn't present. It also does not seem to occur when using the Bluetooth in my vehicle either.

Has anyone else experienced this issue with the Torch 9850?

**cphadley** · 09-02-2011, 08:35 AM

To follow-up, I received a replacement Torch 9850 that still exhibits the same issue. Some headsets are worse than others but all of them send what you are saying back to you through the headphones.

I was also able to test a Bold 9930 that came in for someone else that morning. Using the same headsets I used to test the 9850, I ran the same tests on the 9930 and there was no echo. Perhaps it's just an engineering flaw with the 9850/9860 line?

I'm actually getting used to it so it's not a big deal to me anymore but take caution if this kind of thing may bother you. Perhaps it's time I moved into this decade and invested in a Bluetooth headset.

**ams123b** · 11-01-2011, 07:42 AM

Just got a new Verizon Torch 9850 and like it except for an echo I have found while on calls. I have testing the following type of headsets:

Stereo with mic (Apple and Blackberry)
Mono with mic (Verizon)
Stereo without mic using handset mic (Apple)

The only case where I get the echo of my own voice is when I am using a stereo headset with mic. I also went to the local Verizon store and tested their display unit and found the same echo. I also tested a 9930 and did not find an echo. I have called Verizon tech support but the only option they gave me was to return the phone. I think that will be a waste of time but will try it before my 30 days is up so I am sure to get a new one as a replacement if there is no other option.

Anyone have any suggestions here on a good way to report this to BB? Has anyone else seen this in OS 7, I know there was an issue in OS 6.

**cphadley** · 11-23-2011, 03:59 PM

Over two months in and the audio echo is still there. The actual jack seems to be getting bad now as well. Sometimes I will be talking and I stop hearing my voice through the headphones. When that happens, I know the person on the other end can't hear me anymore either. I have to wiggle around the mini jack connector or unplug it and plug it in again for it to start working properly.

I finally contacted our corporate Sprint rep today and told him I needed a different phone. Since this problem isn't present on the Bold, I requested to step up to that. It's a shame that an otherwise acceptable phone has this kind of issue.