9860 Audio issues: Ring tones & alerts work half the time!
Curve (x 2)>Bold 9700>Torch 9800>Torch 9860
So I upgraded to the Torch 9860 a couple days ago after much anticipation (due to AT&T lagging in the availability) and impressed until...
The device is not ringing half the time. My alarm & alert tones don't sound--half the time. Oh, and there's a weird issue with Pandora audio not working when plugged into the 3mm jack! I have to pull the battery repeatedly
After a trip to my local AT&T store, I found that others are having the exact same issues. I was told there will most likely be a software update to try and resolve this matter. When? Hopefully soon. I have not encountered this problem on any of my previous BB devices and I'm kind of bummed to be experiencing this on such a potentially great, much needed upgrade to the BB family.
If any of you are experiencing similar issues, please reply.
Still loyal BB user... for now
- 11-11-2011, 10:22 AM #2
Have you updated the OS? I see that there is a sticky in this forum about the release of an AT&T OS. Or is that the one that shipped with the device?"They tried to make me go to rehab, I said, 'No. No. No.'"
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- CrackBerry User
11-11-2011, 03:22 PM #3
- 60 Posts
I am having the same issue on 9850 Verizon using their most recent official OS update. I just did a full wipe and reloaded the OS. Hopefully this fixes it, but strange that 2 different carriers and both the 9850 and 9860 are going it.Twitter @johnnycool13
9850 Torch 22.214.171.124 Verizon
- 11-17-2011, 01:17 AM #5
Please help me! I have the same problem with my 9860!
I've had the .373 version and no audio problems with it, then i've made an upgrade to .440 and the problems came onto my device, so wipe and a new installation of .440 and the problems were still there, again a wipe and a new installation of .474 and the problems are still there!
Is there a way to solve it? Please post your opinions, suggestions and what I haveto/should/must do to fix the issue. I'm desperate, please help me! Thanks in advance!
Ok, I think my audio issues are behind me. After a great conversation with a rep from one of my local AT&T stores, he suggested updating my OS from BB Desktop Software. Two days later... I have had not one need to pull the battery to fix my ringer/alert issues. The 3.5mm issue seems to be fixed also. Hallelujah!!!
This was the only significant problem I've ever encountered with BB and am glad to see it is resolved shortly after dealing with this new, awesome device. Updating your OS "over the air" is not as reliable as using desktop software. Hope it helps anyone else having the same issues.
BTW, I'm considering the 32G Playbook. Any recommendations on holding out til bugs are resolved?
- CrackBerry User
11-29-2011, 12:38 PM #15
- 62 Posts
I have been happy that the no-alert (audio) problem has disappeared for several days. So I just thought I would do some testing. My battery was down to about 20%. I turned on the bright flash light (backside) for about 30 seconds or so. Then about 1-2 minutes later I tested the ring … and … bingo! – I got the “Invalid ring tone selected” error – no ring, no alert.
So Coldpatrix, you were right about the flashlight being the cause. I am convinced now. So I assume that removing the battery for half a minute or so should solve the problem, right? And recharge the battery, and don't mess with the bright flashlight.
More finding -- I have tested and comfirmed that the culprit is the 2-in-1 flashlight program. Here is my posting at .540 forum:
Hey! Coldpatrix is right again. I tried using the video camera with the light on for 30+ seconds, it was ok. Tried another 30+ seconds, also ok. Then I used the 2-in-1program to turn the light on for just a few seconds, then tried the ring tone. Bingo !!!
Last edited by artwich; 11-29-2011 at 08:51 PM. Reason: Added info.
- CrackBerry Abuser
12-01-2011, 10:21 AM #17
- 168 Posts
We have released a new version 126.96.36.199 of our flashlight app (2 for 1 Flashlight Free) that appears to have has solved this audio bug as well as the related error message: "Cannot play media while Third Party video recording is active." which occurred when you try to play some media after using the back flashlight.
I haven't been able to recreate the bug since updating to the new version. Give it a try and let me know if you still encounter the same problem. Sorry about the headache, and enjoy the freebie!
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- CrackBerry Addict
12-01-2011, 10:33 AM #18
- 710 Posts
I also updated from 9800 last month and not facing any issue of ringtone or sound etc. Probably, i installed OS 7 after wiping device and only transferring contacts, calendar and messages from older device.Prithvi (pin:24c7dba9)
Z10 (10.1.0.273 STL100-1)
Alright, everyone. I have figured out the problem with the infamous, allusive & mysterious audio/alert issue with the 9850/9860 devices... The flashlight, 2 in 1 app. is the culprit! It is not compatible with these devices. If you have been having the same problems, try activating the flashlight 2 in 1 app, then test your ringer. You'll notice it will be disabled & give you and error message. You will have to delete this app & go with another flashlight option in App World (I selected a "flashlight" app and have not had any issues since).