Torch 9810 Accelerometer Freezes

**jandrfas** · 10-24-2012, 04:00 PM

The accelerometer on my Torch 9810 seems to lock up quite frequently. More than 50% of the time when I need to rotate my display (for taking a landscape photo or viewing a website in landscape) it simply won't rotate when I tilt the phone. I'm usually able to get it back by navigating to certain websites in the browser. This works some of the time, but not all the time. Sometimes I can get it to go back to normal with a battery pull reset, but that doesn't work every time either. Bottom line is I'm always able to get it to go back to normal by fiddling with it, but it's a rather annoying problem.

Has anyone else experienced this?

**newcollector** · 10-25-2012, 11:13 PM

Two questions:

1. Are you using a case on your 9810? Sometimes a case can put pressure on the lock button and causea problem.

2. What OS version are you running?

**jandrfas** · 10-26-2012, 12:56 PM

Yes, I am using a case. However, it doesn't seem to matter whether it's in a case or not. I can be holding my 9810 in my hand and browsing websites, and suddenly won't be able to tilt the screen. Currently using 7.0.0.583 which I am unfurtunately unable to upgrade because it's an enterprise phone and the abaility to upgrade is locked down by my employer's IT policy.

**newcollector** · 10-26-2012, 04:05 PM

I would talk to your IT person to see if you can upgrade to one of the 7.1 OS builds. I think your problem would be cured with an OS upgrade. Good luck.

**Brian Bond** · 11-21-2012, 10:20 AM

Hi.
I'm at the latest os build and my 9810 no longer flips from portrait to landscape. Any other suggestions? I did not 'migrate' from an earlier os version.

**Brian Bond** · 11-21-2012, 02:02 PM

I found a tip on another board suggesting that the device 'thinks' that the physical keyboard is still extended. I slid the keyboard open and closed a few times, a little bit forcefully, and the function returned. Perhaps a bit of dust or something became lodged in the track and prevented the sensor from detecting the closed keyboard condition.

**patrikfeng** · 11-27-2012, 06:12 PM

I was getting the same issue but it is only a software issue, since I upgraded the OS my acceletometer doesn't freeze anymore

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