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- 05-11-2012, 03:50 PM
Thread Author #1
Scrolling issues
My 9810 constantly stops scrolling in chats and certain other parts of menus but works works fine on main menu and it scrolls through contacts perfectly but when it reaches the header it stops and i have to use the touch screen as a substitute to go up the problem stops at certain times and i can scroll like normal but it keeps coming back... Any one who could help?
- 05-11-2012, 07:58 PMThread Author #3
so it was the protective case it works like a charm now thanks soo what are my secondary options to protect my phone now btw it was a hard plastic case anyone has any ideas?
- 06-14-2012, 11:11 AM #5
Opened my 9810 last night, downloaded software and all updates, loaded my old Torch stuff to my new phone -- and experienced the same scrolling and screen freezing issues. BTW I bought the new phone because the scrolling and screen freezing was driving me nuts.
Well the new phone has same issues. I was about to go to ATT to exchange for another phone when I found these posts about the case!
I used an "Otter" case for my old Torch and bought a new one for the new Torch 9810. Both phones experience the identical issues with scrolling and screen freezes.
Took the cases off both phones and both WORKed without issues!
I gently massaged the rubber case on my new "Otter" where it touches buttons and replaced on the phone. So far it appears to be a SUCCESSful resolution. With daily use it will squeeze itself back and cause the problem but now I know how to resolve it.
I guess that may be why so many people say that if the take the battery out and replace it works a couple days and then back to the problem. They loosened the case enough to prevent the problem but daily use squeezed the case and caused the problem again.
I think I'll email Otter and RIM to ask for a resolution -- at least let me change the sensitivity of the side buttons...or at least I haven't figured that one out yet.
Thanks for the post!
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