My 9810 Restarts Itself

**deltact** · 05-23-2012, 07:24 AM

Originally Posted by smertz

What??? Never heard the too many apps deal. I can tell you that the new SIM has fixed the issue. I did not remove any apps.

I agree that the likely cause is not too many apps because I have not been close to the limit. Last night I did a security wipe, got to a 507 situation courtesy of BBSAK, then reloaded 7.1.0.267 from Telus. Yeah, it rebooted within 5 minutes, while browsing through the options menu.

I got a new SIM but that did not do it for me...smertz, which OS are you running?

**deltact** · 05-24-2012, 10:11 AM

Okay, the plot thickens. I did the usual complete wipe and installed the 7.1.0.378 OS from Mobilicity, since that is the newest official release (I assume it's newer than Telenor's). Upon restart, I did not turn on the radio and did not set up any email accounts. I spent half the day just running the basic apps on the phone (memopad, calendar, help, tutorials, camera, video, etc.). I even tried to load the memory and stress the phone by having over 12 apps open simultaneously while running the camera, and there was still over 300MB free RAM. Not a single reboot. I then turned on wifi and spent about half an hour doing some pretty heavy websurfing with the full versions of some websites. I also watched several long videos on youtube without issue. All without issue. Facebook also worked fine. All of this activity is normal more than enough to trigger a reboot. With all this activity, I think all of the RAM would have been accessed and it should have encountered any bad spots.

I then entered my BB ID information because I wanted to test out Maps. Shortly thereafter, the first reboot happened, and have continued after I restored my emails and reloaded some apps to get back to my working phone. Therefore, I suspect that there is some communication issue with RIM's server that is triggering the reboots. A couple of points that would suggest this:

1) There were only two service books when I was doing the web surfing over wifi:
Wi-Fi TCP/IP Browser [BrowserConfig]
Wi-Fi TCP/IP Transport [WPTCP]

2) In the event log before the reboots, I see lots of net.rim events. I assume this is communication with the RIM servers, most of which are "always logged" events, which seems normal enough. But I do see the odd warning related to net.rim.ippp and net.rim.udp.

Any input/suggestions on this?

Oh yeah, it just rebooted again while I was checking the error log. Fail.

**thielsa** · 05-24-2012, 12:02 PM

I am on my second 9810. The first one did the random rebooting. One morning I woke up after charging it and it was dead. The second and current reboots 1-2 times per day. It normally happens when I slide open the keyboard. A couple of times after it crashes it blinks a red light instead of rebooting and I have to do a battery pull. I also have the dead microphone issue others in the forum have mentioned. The last straw for me was a bad W key. I never knew until now how often that key gets pressed.

I am now debating whether to get another 9810 or to downgrade to a 9360 (My work forces bb on us or I might try something else at this point). This is by a large margin the worst bb device I have had. The one thing I have always felt was that the bb is more robust than the other devices (iphone, android). I am not so sure of this anymore.

**slalom** · 05-24-2012, 11:08 PM

Turn off data compression. Some on here think it's bad science, but for me it has solved freezing/spinning clock/rebooting problems on my 9800, 9810(rogers), and 9810(at&t).

**homer1475** · 05-25-2012, 05:35 AM

Originally Posted by Maxey05

I use a Bold 9650 and My phone was restarting itself all the time because I had too many apps installed onto it. Because on the New BlackBerry 7 phones, they only give you a certain amount of application storage. The older phones use all the RAM device storage. So it may show that you have a certain amount of space, but once you reach a certain limit in space, this reboot will keep happening. I have to keep my Bold above 180 MB. I believe it's just a flaw in the OS of all BlackBerry devices. I have seen it happen on most devices where it will go into reboot and sometimes won't stop. Even on the Bold 9900 it happens. That's why they went and are going to QNX with BB10, which fixed the flaw in the OS.

You could use some reading here on CB before posting irrelevant drivel. Nothing you said in that post makes sense.

I have over 35 apps on my torch and still have 50mb free with 0 issues of rebooting. Have had my 9810 since launch day nearly a year ago now and have not had it randomly reboot once, not a single time.

Care to explain how someone with just under 50mb of free ram has not had a single reboot if you think your theory of low ram(apparently under 180mb which is a laugh since the 9810 with the latest OS only has 205mb free), with an OS flaw has not had a single reboot?

Some people talk out their as$ with no clue what they are talking about. String together sentences to make themselves look like they know.

**deltact** · 05-25-2012, 06:20 AM

Originally Posted by Slalom

Turn off data compression. Some on here think it's bad science, but for me it has solved freezing/spinning clock/rebooting problems on my 9800, 9810(rogers), and 9810(at&t).

I'll try anything to get this random reboot problem solved. How do you turn off data compression under OS 7(.1)?

**Maxey05** · 05-25-2012, 01:04 PM

Originally Posted by Slalom

Turn off data compression. Some on here think it's bad science, but for me it has solved freezing/spinning clock/rebooting problems on my 9800, 9810(rogers), and 9810(at&t).

Turning off data compression seems to make My BlackBerry run smoother. It seems to be using more memory, but it works better!

**Maxey05** · 05-25-2012, 01:07 PM

Originally Posted by homer1475

You could use some reading here on CB before posting irrelevant drivel. Nothing you said in that post makes sense.

I have over 35 apps on my torch and still have 50mb free with 0 issues of rebooting. Have had my 9810 since launch day nearly a year ago now and have not had it randomly reboot once, not a single time.

Care to explain how someone with just under 50mb of free ram has not had a single reboot if you think your theory of low ram(apparently under 180mb which is a laugh since the 9810 with the latest OS only has 205mb free), with an OS flaw has not had a single reboot?

Some people talk out their as$ with no clue what they are talking about. String together sentences to make themselves look like they know.

I'm talking from experience. I have seen people with 9900's have to go through 2 or 3 devices because it would just keep rebooting and they dont know why. My device would come up with an error message and restart itself while downloading apps and using apps, and keep rebooting where I would have to re install the entire OS because it wouldn't start up. And before installing any apps or anything on the device, it works just fine. Why would they let you use all the RAM on some devices and then come out with new devices that only allows a certain amount of application storage? On the 9810, you get 768MB of RAM which is separate from the 8GB of internal storage. And out of the 8GB, you only get 2GB which is allocated for the OS and application storage. On the old devices you get all the RAM to use for everything. On my 9650, I only have 512MB of RAM all together. They must have made this change for a reason. I see all these people talking about random reboots with no explanations. I'm not saying I have the answer, I'm just telling you what I see and know from experience. It's different for every device. Why go to QNX when we have an OS already... Because it's limited.

-Sent from my BlackBerry Bold 9650

**deltact** · 05-26-2012, 09:56 PM

Originally Posted by deltact

I'll try anything to get this random reboot problem solved. How do you turn off data compression under OS 7(.1)?

Nevermind, I finally found it, under Options > Device > Storage. I unchecked Enable Compression.

Fingers crossed.

**deltact** · 05-27-2012, 04:14 PM

Turning off compression seems to make things slightly snappier, but does not eliminate the random reboots. Going to try turning off indexing and universal search.

Any other suggestions that I can try?

**JasW** · 06-06-2012, 09:14 AM

Originally Posted by deltact

Turning off compression seems to make things slightly snappier, but does not eliminate the random reboots. Going to try turning off indexing and universal search.

Any other suggestions that I can try?

I've been suffering with this problem since some point after getting 7.1. It continued after upgrading to .378 from whatever previous version of 7.1 I had loaded. I have noticed that it has occurred at least three different times when I have firmly closed the slider (and/or when playing music and toggling between the media player and messages). I haven't tried replacing the SIM card, although that's probably the only thing I can think of trying at this point. However, because it never happened during the six or so months I was on 7.0, I'm inclined to think this might be something inherent in 7.1.

BTW, the unchecking enable compression business is complete and total BS.

**tsells** · 06-06-2012, 10:00 AM

Originally Posted by JasW

I've been suffering with this problem since some point after getting 7.1. It continued after upgrading to .378 from whatever previous version of 7.1 I had loaded. I have noticed that it has occurred at least three different times when I have firmly closed the slider (and/or when playing music and toggling between the media player and messages). I haven't tried replacing the SIM card, although that's probably the only thing I can think of trying at this point. However, because it never happened during the six or so months I was on 7.0, I'm inclined to think this might be something inherent in 7.1.

BTW, the unchecking enable compression business is complete and total BS.

Hey, Jas,
I did have a random re-boot a while ago but have not had one since (don't remember if it was on .378 or not). If you think it's the OS then I would recommend .391 or Gamma Prime (.402/.428). These two OS's are the ones that have not had any problems for me at all.

EDIT: There have been some ATT users saying that there have been some mic issues on .402 so you might want to try .391. But I have never experienced a mic issue with .402.

**tapioca770** · 06-06-2012, 10:59 AM

what is a mic issue? im a newbie.
thanks

Sent from my BlackBerry 9810 using Tapatalk

**tsells** · 06-06-2012, 12:37 PM

Originally Posted by tapioca770

what is a mic issue? im a newbie.
thanks

Sent from my BlackBerry 9810 using Tapatalk

Some users say that when on a phone call that the other person cannot hear them. It's been reported only by some ATT users, but it does not effect all of them on the .402 build. I've had no mic issues nor have others, but the forum has had reports that say they've had these problems (and the problems are only by ATT users for some strange reason). The only way to know for sure is to try it!

**deltact** · 06-06-2012, 05:36 PM

Originally Posted by JasW

I've been suffering with this problem since some point after getting 7.1. It continued after upgrading to .378 from whatever previous version of 7.1 I had loaded. I have noticed that it has occurred at least three different times when I have firmly closed the slider (and/or when playing music and toggling between the media player and messages). I haven't tried replacing the SIM card, although that's probably the only thing I can think of trying at this point. However, because it never happened during the six or so months I was on 7.0, I'm inclined to think this might be something inherent in 7.1.

BTW, the unchecking enable compression business is complete and total BS.

I was just desperate to try anything that might work. Heck, I even tried turning on encryption and memory cleaning. Alas, no success. I have given the Torch to my friend while I am here on vacation to see if there is something particular to my service provider and configuration, particularly with the phone being unlocked.

**JasW** · 06-08-2012, 08:37 AM

Originally Posted by tsells

Hey, Jas,
I did have a random re-boot a while ago but have not had one since (don't remember if it was on .378 or not). If you think it's the OS then I would recommend .391 or Gamma Prime (.402/.428). These two OS's are the ones that have not had any problems for me at all.

EDIT: There have been some ATT users saying that there have been some mic issues on .402 so you might want to try .391. But I have never experienced a mic issue with .402.

Thanks, ts. But I believe hotspot doesn't work on those without the AT&T pop up telling you that you need a tethering plan. That's why I've been sticking with .378. Not that I use hotspot that much, but it's a handy thing to have.

What is .428? I haven't seen that leak.

**tsells** · 06-08-2012, 08:58 AM

Originally Posted by JasW

Thanks, ts. But I believe hotspot doesn't work on those without the AT&T pop up telling you that you need a tethering plan. That's why I've been sticking with .378. Not that I use hotspot that much, but it's a handy thing to have.

What is .428? I haven't seen that leak.

.428 is available only as a hybrid (.402/.428):
GAMMA PRIME for the Torch 9810
I have never been too big a fan of hybrids, but Mecca does a real good job and doesn't release them until he fully tests it on his own 9810. And this one works extremely well with no glitches! But I believe the ATT hotspot doesn't work on this one either, unless you have a tethering plan. I do have a tethering plan and it works fine for me.

**deltact** · 06-10-2012, 01:54 AM

Something new to add: I gave my Torch to a friend while I have been on vacation for the last week or so. He reports that he has had no issues whatsoever. He even uses the same carrier, so it shouldn't be a problem of Fido not accepting unlocked Rogers phones on their network (as bizarre of a possibility as it sounds). I will need to find out his specific configuration and check the error logs when I get back to see if there is something useful I can unearth.

Any thoughts?

**andy957** · 10-10-2012, 11:17 AM

Originally Posted by richv77

I installed a newer OS and my 9810 is still randomly rebooting. I am able to use it between reboots of course.

Should I Wipe it clean and install a fresh version of AT&T's OS? Can someone point to to instructions for wiping it clean? I wonder if AT&T will replace it as it's less than 1 year old?

I am running mostly stock Apps except for QuickLaunch.

Thanks for your comments.

-Rich

This just happened to me but on my 9780. I didn't install any new OS or apps today, but I was just sitting here at my desk and all of a sudden saw the Rogers splash screen that appears after a reboot. Creepy. Wonder if anyone ever found the root cause of this issue.

**9700_User** · 10-15-2012, 05:12 AM

Might be similar to a Windows "Blue Screen" without the error message... It has happened to Me at least once... I just took it as the BlackBerry REALLY needed to reboot due to some unrecoverable error/problem...

**tapioca770** · 10-15-2012, 02:05 PM

att should replace it since less than a year old. but why not ask att to connect you to rim tech to have them help you wipe and re install the os. you will lose free hotspot if you install 7.1 694 the newest official os but at least get it fixed. they will tell you to have the latest os installed anyway. i was very satisfied doing this with a rim tech to wipe and install the os, after att connected me to them..

Sent from my BlackBerry 9810 using Tapatalk