Mobile hotspot keeps disconnecting

**varunaX** · 10-16-2012, 01:50 PM

Is anyone else experiencing this? After 5 mins my hotspot keeps getting unchecked, even when I set the timer to 'Never' disconnect AND I have data being transferred. Bars are always full and I'm not even moving...

Any ideas?

**scuebydue** · 10-16-2012, 02:39 PM

Have you checked with your carrier to see it's limitations? Also, are you between two cell towers? Sometimes even with good signal strength, my phone will bounce back and forth. That could cause it to shut off.

**varunaX** · 10-16-2012, 08:13 PM

Carrier allows it and it disconnects at 5 mins regardless of where I am. Its as if the option do 'disconnect affter 5 mins' never really gets disabled behind the scenes.

That's why I'm wondering if this happens to anyone else...

**scuebydue** · 10-16-2012, 08:26 PM

Who's your carrier? I've only had it a few times, but it's only on tower changes. Other than that, I stay connected.

**varunaX** · 10-16-2012, 09:53 PM

I'm on bell. Your saying hotspots will disconnect when the tower changes?

**varunaX** · 12-22-2012, 11:05 AM

Just bumping this to see if anyone else can reproduce this issue. Please let me know!

1. Turn on mobile hotspot
2. Change the 'disconnect after X' setting to 'never'
3. Remain idle

For me it'll always disconnect after 5 mins.

**Mecca EL** · 12-23-2012, 08:13 AM

Originally Posted by varunaX

Just bumping this to see if anyone else can reproduce this issue. Please let me know!

1. Turn on mobile hotspot
2. Change the 'disconnect after X' setting to 'never'
3. Remain idle

For me it'll always disconnect after 5 mins.

Does this happen while a device is connected?

**troshs** · 12-23-2012, 11:07 PM

YES! Mine at work has been doing this. Thought it was just me. I'm currently incurring overage charges too, even when my Wifi AND mobile network data is set to OFF. But I rarely use my data at work anyways so I'm sure its not the whole problem.

Sent from my BlackBerry 9810 using Tapatalk

**Adrian UK** · 01-02-2013, 03:19 AM

I have the same issue on 3 in the UK though I am on an unlimited data plan.

I have set phone to never disconnect but no change plus I am using it at home plugged in which is meant to override the setting so it never disconnects but it does very frustrating. Data volume does not effect it 3 devices browsing or just one. tried streaming tv to keep it busy in all cases it simply shuts down touch the phone it reconnects and on we go. Have seen other posts suggesting a bug RIM need to fix. I upgraded from a 9800 to get this functionality so am not happy. Have emailed RIM this morning with the issue will update if I get a response.

**Parthery** · 01-16-2013, 01:53 PM

I have the same issue on AT&T.

If anyone hears of a fix, please let us know.

**varunaX** · 02-04-2013, 12:25 PM

Uninstall FIXMO Tools!! I think that was the culprit

**Dylan Adams** · 03-02-2013, 01:19 PM

Im also with 3 uk i have the exact same problem

**Qais Qandil** · 03-16-2013, 02:13 PM

it happens with me always, regardless the carrier.
tried every possible solution, I think it is a problem with the Z10 in general..
even the normal signal drops always. I think I have to send it to the dealer to fix this problem.