Media Panel empty and icons come out of folders

**dory5fish** · 03-04-2012, 04:47 AM

Last night the battery went completely flat on my BB Torch 9810 and when i plugged it in and restarted it this morning, my media panel is empty with the offending icons sat on my home screen with "?" in them!

Also, where I had ALL icons nicely arranged in folders (i.e.: Facebook and Twitter etc in an Instant Messaging folder, games in a Games folder etc) they have all come out and are sat on my home panel.

If I sync the device to my PC would it put them all back or have i got to waste time doing it manually?? Also, if i do have to do this manually how do i get the music, video etc icons showing on the Media panel again? (My media folder has already got them showing with the standard icon pictures too!)

I see from other threads that people have had problems with themes that have been downloaded, now i did download on about three or four days ago and have rebooted the device since with no issues! Could that be the issue even after a few days??

This makes my brain hurts as it is all a mess and i don't like it being so un-organised!!! I knew where everything was before, now i have to search for everything instead?!?!

Thanks for any help/advice in advance.

**leynieee** · 03-05-2012, 06:53 AM

same thing happened to me. exactly the same thing!!!

please help?

**sarah73** · 03-10-2012, 05:32 PM

me too on mu curve 9360

**riggzo** · 03-12-2012, 08:34 AM

Have you guys tried restoring a backup? Or wiping the device with BBSAK and reinstalling an OS?

**myfairkadie** · 03-12-2012, 09:10 AM

I had the same problem after I installed a theme. Deleted the theme but it didnt fix it. I suggest restoring from a back-up. I installed a new leaked OS and the problem went away.

**tsells** · 03-12-2012, 09:28 AM

Originally Posted by dory5fish

Last night the battery went completely flat on my BB Torch 9810 and when i plugged it in and restarted it this morning, my media panel is empty with the offending icons sat on my home screen with "?" in them!

Also, where I had ALL icons nicely arranged in folders (i.e.: Facebook and Twitter etc in an Instant Messaging folder, games in a Games folder etc) they have all come out and are sat on my home panel.

If I sync the device to my PC would it put them all back or have i got to waste time doing it manually?? Also, if i do have to do this manually how do i get the music, video etc icons showing on the Media panel again? (My media folder has already got them showing with the standard icon pictures too!)

I see from other threads that people have had problems with themes that have been downloaded, now i did download on about three or four days ago and have rebooted the device since with no issues! Could that be the issue even after a few days??

This makes my brain hurts as it is all a mess and i don't like it being so un-organised!!! I knew where everything was before, now i have to search for everything instead?!?!

Thanks for any help/advice in advance.

Before you do all of the drastic options suggested above, I am pretty sure that the new theme caused the problem. What theme is it?
Go back to the stock theme and re-boot. Your media folder should be OK then, but you might have to re-arrange your icons.
Then try one of the free themes in the 9810 forum on this site (by Molson0 or Dcburke789): http://forums.crackberry.com/blackbe...0-themes-f259/
and you should be fine.

**riggzo** · 03-12-2012, 12:08 PM

Originally Posted by tellsells

Before you do all of the drastic options suggested above, I am pretty sure that the new theme caused the problem. What theme is it?
Go back to the stock theme and re-boot. Your media folder should be OK then, but you might have to re-arrange your icons.
Then try one of the free themes in the 9810 forum on this site (by Molson0 or Dcburke789): http://forums.crackberry.com/blackbe...0-themes-f259/
and you should be fine.

I wouldn't call it drastic. Take 5 minutes to do

**tsells** · 03-12-2012, 01:17 PM

Originally Posted by Riggzo

I wouldn't call it drastic. Take 5 minutes to do

Wiping the device/reinstalling OS (as mentioned) is a drastic step, especially if not needed. And it takes more than 5 minutes.

**Jok3r10** · 03-12-2012, 01:20 PM

This happened to me before but what i did was just go to Options>Display>Home Screen Preferences.. and do reset settings .. and it fixed the problem.. you could try it.. maybe it will work for all of you

**bedohave** · 06-25-2012, 10:33 PM

Jok3r10 said:

This happened to me before but what i did was just go to Options>Display>Home Screen Preferences.. and do reset settings .. and it fixed the problem.. you could try it.. maybe it will work for all of you

Doing this after switching back to the default theme worked for me: OS 7.1 / Bold 9900. Thanks. Jok3r10.

**ajphoenixus** · 09-13-2012, 03:58 AM

Originally Posted by Riggzo

Have you guys tried restoring a backup? Or wiping the device with BBSAK and reinstalling an OS?

Where do I get this bbsak and how to use it?

**ajphoenixus** · 09-13-2012, 04:00 AM

Originally Posted by Jok3r10

This happened to me before but what i did was just go to Options>Display>Home Screen Preferences.. and do reset settings .. and it fixed the problem.. you could try it.. maybe it will work for all of you

This one didn't work for me, though. I have also reset my bb afterwards and still not showing the icons in the media panel. I have also switched it back to the built in theme and did the same but to no avail.

**tapioca770** · 09-13-2012, 07:05 PM

its caused by a new theme. it happened to me. get rid of that theme and it will be fixed. it happened with bbfreaks os7 themes. get a different theme from a different source

Sent from my BlackBerry 9810 using Tapatalk

**tapioca770** · 09-13-2012, 07:08 PM

when you put on a different theme it should fix it. not just go to default theme

Sent from my BlackBerry 9810 using Tapatalk

**Cracktere** · 10-29-2012, 11:56 AM

That's what happened to me. When I installed a theme, the icons went all screwy.

**pommyboo** · 12-19-2012, 01:33 PM

Originally Posted by Jok3r10

This happened to me before but what i did was just go to Options>Display>Home Screen Preferences.. and do reset settings .. and it fixed the problem.. you could try it.. maybe it will work for all of you

I tried this and it worked and I also deleted the theme but some icons (social feeds and sound and alert profiles) still look like they did when I had the theme. Please help it was a Christmas theme and I don't really want snowflakes on my icons all year round.

**newcollector** · 12-19-2012, 01:48 PM

Originally Posted by pommyboo

I tried this and it worked and I also deleted the theme but some icons (social feeds and sound and alert profiles) still look like they did when I had the theme. Please help it was a Christmas theme and I don't really want snowflakes on my icons all year round.

Since you have restored the phone to the default theme, now do a battery pull. That should fix it.

**pommyboo** · 12-19-2012, 03:19 PM

Originally Posted by newcollector

Since you have restored the phone to the default theme, now do a battery pull. That should fix it.

That worked thanks.

**newcollector** · 12-19-2012, 04:03 PM

Whenever you have a glitch like this, either pull the batter or do a three finger salute ( hold left ALT and hit right shift and DEL keys). Battery pull is a hard reboot. The "three fingered salute" is a soft reboot. When you phone starts acting screwy, this is the first thing to do.

**kraski** · 12-19-2012, 07:44 PM

Originally Posted by ajphoenixus

This one didn't work for me, though. I have also reset my bb afterwards and still not showing the icons in the media panel. I have also switched it back to the built in theme and did the same but to no avail.

I'd wager you were in a different theme from the original default. Go into the default theme and try those steps. Some of the themes seem to have an issue with things that are in folders. If you move around in a folder, you'll see the names come up, but the icons don't display. Since the Media screen is actually displaying the contents of the Media folder, guess what happens? Anyway, you may need to get rid of that theme, but try the restoration of settings while in the default theme. You might get lucky. If not you might have to do both.

**BB curve 9320** · 03-09-2013, 08:17 AM

my Blackberry curve 9320, have a strange icon, but words are ringtones,music etc...but i already hv true icon for music, ringtones n etc, wht should i do?