[Heidi Limmer]

I have a used Blackberry Torch 9810. When I go to Email Accounts under Setup, it takes me "Enterprise Activation" page. No accounts are activated. I was wondering if there is a way to remove this so I can put in my personnel email? Do I need to factory reset? Thanks your help.

[jeffh]

It sounds like your device was previously used on an Enterprise Account. You likely need to remove the IT Policy. This thread will tell you how: Removing an IT Policy from a BlackBerry phone. You're probably better off getting BBSAK than CrackUtil. The developer no longer supports CrackUtil and it won't work with newer OS versions. You can find BBSAK by googling BlackBerry Swiss Army Knife.

[SwitchBeach]

You need to have an active BLACKBERRY Data Plan (BIS) in order to get the personal/internet email setup option.

Once you have the proper data plan active, it will show up automatically.

Note also if this is a used device that was previously on a BES, you might need to remove the IT Policy, but that's not what's causing the personal email setup option to not be there.

[jeffh]

Thanks for correcting my incomplete information. I should stay retired!

[SwitchBeach]

Sorry, Jeff. We posted at the same time. I wasn't trying to counter anything you said.