Headphone Jack not working

**Roveer** · 07-10-2012, 12:32 PM

I got a used 9810 from an associate and recently replaced the middle plate which contains the keyboard. The repair was pretty simple and I was happy with the result. I'm on AT&T and decided to put the .391 Rogers release on the phone to improve battery life.

This past week I went to use the head phone jack and noticed that it did not work. Basically the phone doesn't recognize headphones being plugged in and keeps the audio going where ever it was (handset or speaker phone). I tried the "tests" and when I try to select "headset" it says that none are detected.

I swapped the jack with my 9800 and even put the 9810 backpage (jack and all) on my 9800 to confirm that it worked (which it did). So the problem is either with the middle plate, mb or possibly the Rogers SW.

I can live without a headset but would like to fix it if I can as there are a few times that I like to plug in my sports headphones. I guess my next option is to tear it all down and test the middle plate.

Anyone know if there is any possibility that the .391 release might be causeing me problems? Thanks.

Roveer

**THECRACKMAN** · 08-09-2012, 12:59 PM

Hey this is my first post so forgive me if I screw something up.

Anyways, I have had the issue lately where I plug in my headphones (car stereo aux input) and the phone will not switch off the internal speaker and send it to the headphone output. After reading about people taring their phone apart and bending this and that or replacing parts I attempted a much easier resolution.

As I was only experiencing the no sound through the jack issue, I assumed that the first gold plated pin (closest to the earphone jack outer surface) was the culprit. I grabbed a sewing needle with a really fine tip and put it underneath the pin and pried it upwards (using very little pressure) maybe 1mm. Voila! The jack is now making the connection and the sound plays through the headphones. I realize this is only temporary until the pin pushes back down, and will only take the stress of bending for sometime but at least for now the sound will work...hopefully BB will release their new phone on time and I can avoid this problem for another 2 years...because I expect it will keep happening...

Good luck!

**go1ndr** · 08-09-2012, 03:30 PM

Originally Posted by Roveer

I got a used 9810 from an associate and recently replaced the middle plate which contains the keyboard. The repair was pretty simple and I was happy with the result. I'm on AT&T and decided to put the .391 Rogers release on the phone to improve battery life.

This past week I went to use the head phone jack and noticed that it did not work. Basically the phone doesn't recognize headphones being plugged in and keeps the audio going where ever it was (handset or speaker phone). I tried the "tests" and when I try to select "headset" it says that none are detected.

I swapped the jack with my 9800 and even put the 9810 backpage (jack and all) on my 9800 to confirm that it worked (which it did). So the problem is either with the middle plate, mb or possibly the Rogers SW.

I can live without a headset but would like to fix it if I can as there are a few times that I like to plug in my sports headphones. I guess my next option is to tear it all down and test the middle plate.

Anyone know if there is any possibility that the .391 release might be causeing me problems? Thanks.

Roveer

It doesn't sound like a .391 issue to me. I have .378 with no problems and .391 is a pretty solid build as well. If it is the pin/jack issue you can take it to a cell phone repair place and have the jack port replaced or if all else fails, you could use a blue tooth headset which work flawlessly for most. Good luck.

**todbanner** · 08-09-2012, 11:17 PM

I had a similar issue with my 9810. eventually I noticed the cable wasn't going all the way in the jack. No way that's faulty from the factory I thought. Took a closer look and broke out dentist tools.

Turned out I had lint stuffed all the way down inside the jack. Fished it out, now the cable goes all the way in, the phone recognizes the head phones and result.

**JasW** · 08-10-2012, 05:54 AM

Originally Posted by go1ndr

It doesn't sound like a .391 issue to me. I have .378 with no problems and .391 is a pretty solid build as well. If it is the pin/jack issue you can take it to a cell phone repair place and have the jack port replaced or if all else fails, you could use a blue tooth headset which work flawlessly for most. Good luck.

I agree, it's not a software issue. And even without a jack problem, I stopped using wired earbuds a while back and switched to Bluetooth.

**go1ndr** · 08-10-2012, 03:32 PM

Originally Posted by JasW

I agree, it's not a software issue. And even without a jack problem, I stopped using wired earbuds a while back and switched to Bluetooth.

Agreed! Bluetooth is by far the way to go. I have my 9810 set up to work wirelessly with my Mercedes GLK350, my Jabra JX10 headset for walking around my office, and my "Plantronics sterio 903's" for the gym. The Torch-9810 works with all of them and the only issue (which really isn't an issue) is that if I forget and get into my car with my headset on (like from gym or leaving office) the MBZ won't pick it up until I shut the headset (Jabra or Plantronics) off. Also for whatever reason, music only plays through the Plantronics 903s which is the only headset I use for music anyway, but still, it won't play through the Jabra JX10--again, no problem. I suggest you get a bluetooth wireless headset OP, and enjoy the freedom of no wires.