GPS no longer working on my 9810
Last night I went to use BlackBerry Traffic (like I often do) and the GPS couldn't lock on any satellite. It kept switching back and forth between aGPS and no GPS. I went through some other apps that use the GPS (Google maps, Endomondo, BB maps, ...) and none of them could find my location. I have not upgraded my phone in some time (running 18.104.22.1688) and the GPS has always worked great before. Any ideas? Is this a hardware issue and the GPS circuit in phone is now dead?
Thanks in advance!
- 01-13-13, 09:23 AM #2
You can run the internal self test on the GPS to verify its function. Go to Options / Device / Device and Status Information. Type the letters test. You won't see them echoed on the screen. A menu will pop up to start the self test application. Select the GPS test. The results will tell you if there's a problem with your device.
- 01-13-13, 10:13 AM #4
Well, there's nothing wrong with the GPS constellation (I just ran the self-test successfully). The GPS receiver is not working in any app on your phone. It previously worked in several. You knew to run the self-test, so you know what you are doing. That would rule out operator error. You haven't installed any new software. We haven't discussed rebooting, but I'm sure you did that already. It certainly sounds like you have a GPS problem. You mention aGPS. I don't know if the 9810 GPS receiver requires a ground signal or not. I just turned off the phone on my 9930 and ran the GPS test again. It passed. The GPS in the 9930 can operate fully independent of the phone network. I don't know about the receiver in the 9810. If it requires a ground signal to locate the satellites, then that could be your problem if the ground signal is missing or invalid. If you have previously successfully used the GPS with no phone signal, then that rules out the need for a ground signal. In that case, I'd say your GPS circuit has died.
- 01-13-13, 11:46 AM #6
I don't know about BlackBerry Maps, but Google can approximate your location based on the cell tower you are using if it has a phone signal and no valid GPS. I don't think a software upgrade will help, but it probably won't hurt. If you're still in warranty, the failed self-test is all you need for a warranty claim.
Update: After looking, I found out that I bought the phone in August 2011 and the warranty appears to be 90 days so unless I figure something out I guess I'm out of a GPS until I buy a new phone...
Last edited by maple_geek; 01-13-13 at 02:01 PM.
- 01-13-13, 02:04 PM #8
I think the warranty is 30 days for a new replacement and 1 year for a reburbished replacement (I could be mistaken), but either way, August 2011 is too old for a warranty replacement. Is there anything else that changed around the time the GPS quit working? Anything that might have had the unanticipated consequence of disabling the GPS?
- 01-13-13, 02:31 PM #10
Update: Rogers assures me that they do not enable/disable hardware functionality on BB phones. The change that was made on my phone recently was purely an accounting change and nothing to do with the phone itself. So my last hope is that upgrading the software will somehow fix it.
Last edited by maple_geek; 01-13-13 at 02:44 PM.
Well, what do you know. I updated my software to 22.214.171.1244 and all is working again...go figure. Something was likely corrupted. I still can't login the Yahoo Messenger app though (been like that for several months) but that's another story.
- CrackBerry Newbie
01-29-13, 12:24 AM #15
- 2 Posts
I'm on Rogers as well. Where did you get the 126.96.36.1994 upgrade? I upgraded to 188.8.131.526 a while back and my GPS crapped out after that and it wasn't working so great before that. If you could post a link that would be a big help!! Thanks in advance
- CrackBerry Abuser
03-09-13, 07:40 AM #16
- 185 Posts
I had intermittent GPS failures on my 9810 - unable to get a lock and "GPS signal is lost" during BlackBerry Traffic... Coincidentally or not, after I uninstalled BBM Messenger I noticed a major improvement in GPS function on both of my Blackberry devices (9810 and 9700)... Knock wood...
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