Got a 9810 brand new 2 days ago, and it feels really sluggish

**unity04** · 06-01-2012, 12:21 AM

I originally had a Bold 9900 for a week and loved it, but I kept having issues with the display. Alas, I'm now on the Torch 9810, and I just updated to the latest official 7.1 release from Rogers in Canada. Compared to the 9900, this phone feels sluggish. Everything on the 9900 was fast and smooth, but when I open up applications, such as texting, it takes a slight second or two before it launches the application. Also, the browser seems slower too compared to my experience on the 9900. Is this how the Torch is? Or could there be something wrong with the software loaded on my phone?

**awalizad** · 06-01-2012, 12:43 AM

I believe it runs on the same processor as the 9900. It might be the OS build you have on it. Did you do a full wipe before putting the new OS on it?

**Frazberry** · 06-01-2012, 04:13 AM

yea put on the 7.1.0.378 that found in the forum, and you'll feel much better!

**BlackberryFan2009** · 06-01-2012, 05:06 AM

I have both phones and prefer the 9900. The keyboard on the 9810 is a bit cramped. It might be an OS cause they both have the same processor. Since the 9810 has some features that the 9900 doesn't have can be a cause, so it could be OS related. Not sure if wiping clean and reinstalling will really help.

I've noticed my 9810 is a big 'sluggish' or has a one second delay sometimes compared to my 9900. I just wish RIMM would make a new 9900 with a 3.8 inch screen. All these Androids now have 4.8inch touch screens, so a bigger BB with a keyboard below doesn't seem out in left field.

**tsells** · 06-01-2012, 06:19 AM

There should be NO lag on the 9810. The .391 OS from Rogers is a good one and the most likely cause of your lag is a bad app. Do a battery pull. If you still have ANY lag then try to figure out which app is causing your problem. Did you bring your apps from another device? Are they all compatible with 7.1? Start there and I am sure you'll find your lag problem.

**Pete6** · 06-01-2012, 07:07 AM

Originally Posted by tsells

There should be NO lag on the 9810. The .391 OS from Rogers is a good one and the must likely cause of your lag is a bad app. Do a battery pull. If you still have ANY lag then try to figure out which app is causing your problem. Did you bring your apps from another device? Are they all compatible with 7.1? Start there and I am sure you'll find your lag problem.

I agree. I'm running .391 and my phone feels really fast and slick.

What apps are you running? I has to be a rogue or non-7.1 compatible app, imo.

Boot to Safe Mode (hold down the <Escape> key whilst the phone boots) and that will boot the phone without any non-RIM apps. If it's still slow then, there's a most likely hardware problem.

**myfairkadie** · 06-01-2012, 08:47 AM

I agree that it sounds like an OS issue here. When you update your OS, keep in mind you need to give it a few days to settle in and make sure and do a couple of battery pulls a day for the first 2-3 days, to help the OS "settle in."

**unity04** · 06-01-2012, 09:45 AM

When I got the phone I didn't download any applications or put any data on the device. I then plugged it into my computer, downloaded the Rogers update from the RIM website, and proceeded to install the Rogers 7.1 OS update over the current version the phone had when I purchased it that day. One thing I did do though was restore my BBM contacts from the BB Desktop Manager from a backup I made previously that were on my Bold 9900. Could that be an issue?

These are the only applications I've downloaded:

- BeWeather
- Facebook, Twitter, Windows Live MSG, etc (all the pre-installed apps updated)
- Flixster
- MyFitnessPal
- Back Flashlight
- TuneIn Radio
- Rogers Navigator
- Dropbox
- Shazam
- BBM Music
- BlackBoard Mobile Learn
- Poynt
- Screen Muncher
- BlackBerry protect

Could it be any of the applications I have? Although, they all did work on my Bold 9900. Are there any other OS versions that are smoother than the Rogers 7.1 update?

Thanks.

**tsells** · 06-01-2012, 09:59 AM

Originally Posted by unity04

When I got the phone I didn't download any applications or put any data on the device. I then plugged it into my computer, downloaded the Rogers update from the RIM website, and proceeded to install the Rogers 7.1 OS update over the current version the phone had when I purchased it that day. One thing I did do though was restore my BBM contacts from the BB Desktop Manager from a backup I made previously that were on my Bold 9900. Could that be an issue?

These are the only applications I've downloaded:

- BeWeather
- Facebook, Twitter, Windows Live MSG, etc (all the pre-installed apps updated)
- Flixster
- MyFitnessPal
- Back Flashlight
- TuneIn Radio
- Rogers Navigator
- Dropbox
- Shazam
- BBM Music
- BlackBoard Mobile Learn
- Poynt
- Screen Muncher
- BlackBerry protect

Could it be any of the applications I have? Although, they all did work on my Bold 9900. Are there any other OS versions that are smoother than the Rogers 7.1 update?

Thanks.

I'll say it again. The 7.1.0.391 is a fine OS. Delete all of your apps and re-boot to see if there is any lag. Then re-install one app at a time and you'll see which app is causing the problem.
Or re-boot in safe-mode as mentioned by Pete above.

**unity04** · 06-01-2012, 10:02 AM

I did the reboot into safe mode, pressed on the text messaging application, and there was still a slight delay opening it. On my Bold 9900 the process seemed a lot smoother. Should I try reloading the OS?

**Pete6** · 06-01-2012, 01:55 PM

Originally Posted by unity04

I did the reboot into safe mode, pressed on the text messaging application, and there was still a slight delay opening it. On my Bold 9900 the process seemed a lot smoother. Should I try reloading the OS?

Yes, it is probably time to reload the OS. 7.1.0.391 is really stable - at least on my phone. Get it from here Official: BlackBerry Torch 9810 OS 7.1.0.391 from Rogers Wireless Inc.

Please try to run it for a day or so with no apps other than what comes installed with the OS i.e. no 3rd pary apps to begin with.

I also like to use BB BOSS BB Boss OS Shrinker to shrink (remove stuff I don't want or need) prior to installation. You can also shrink directly on the phone but that has always been a last option for me.

Don't forget to do a backup and/or a Sync prior to starting the process.

This phone should not be sluggish. Of course, this is subjective.

**unity04** · 06-02-2012, 10:08 AM

I just wanted to follow up:

I did a factory reset and erased all data + apps and now the phone is smooth as my old 9900. I think it was either my old backup from my 9900 that I restored, and I remember when I first installed 7.1 on my phone (when I got it), I rebooted the device during some app installations because it froze. So, issue is fixed, and thanks for all the responses.