Can't take the hourglass..

**jonty12** · 04-06-2012, 12:23 PM

I'm cross-posting this from the 9900 forum....

Hourglass frustration is taking it's toll on me (I'm running 7.1.0.284)...

The problem is random and unpredictable.

Sometimes it's waking up from standby. Sometimes it's opening up an email. Sometimes it's when an app is "doing" something.

It's more than annoying (that hourglass can last up to a minute or more, but is generally 15-30 seconds) and happens frequently (for me more than 10-15 times a day).

My four year old wanted to play games last night before bed and we tried pinball, pool, and bowling and had to stop all three due to hourglass frustration.

Reboots don't help. OS reinstalls don't help.

I suspect it has something to do with number of messages. Any ideas?

**blackberrystorm1234** · 04-06-2012, 01:09 PM

which device do you have ?

**jonty12** · 04-06-2012, 01:32 PM

Originally Posted by blackberrystorm1234

which device do you have ?

in my header. 9810. I actually upgraded to the 9810 in November from the 9800 because I had the same problem with the 9800. Hourglass made it unreliable too often when I needed it. it's now getting to be the same thing with this one.

**anthogag** · 04-06-2012, 03:51 PM

I have the 9810 and experience the occasional hour glass for a couple of seconds every day.

15-30 seconds is unusual

Did you try Application Management...in the CPU column, is there an app that's 'distracting' the CPU (pick today)?

Do you have an app that automatically accesses the web for updates, Ex. weather apps, and your connection is less than 5 bars

In Options try Advanced System Settings -> BlackBerry Device Analyzer

Try the memory cleaner app...Options -> Security -> Advanced Security Settings -> Memory Cleaning...click the box to Enable it and the other box to put the app on the home screen

**dlrogers81** · 04-06-2012, 04:09 PM

Must just be your device? I never have any freezing issues, and rarely an hour glass. The only time I ever had some issues was when I was on the original OS that came on the 9810..I'm on .284 now and it's the best yet.

I always hear so many complaints about the 9810, but I have yet to experience any of those. I also have a 9930, and my 9810 out runs it..speed and performance...I am glad I get to have both though.

**billy88n** · 04-06-2012, 09:32 PM

These os7 devices were shipped way under powered. These phones need at least dual core processors and way more ram. Anybody with a bb gets the hour glass the bb10 devices need to be hardware intensive. I want a quad core processor.

Sent from my BlackBerry 9810 using Tapatalk

**myfairkadie** · 04-06-2012, 11:45 PM

Originally Posted by billy88n

These os7 devices were shipped way under powered. These phones need at least dual core processors and way more ram. Anybody with a bb gets the hour glass the bb10 devices need to be hardware intensive. I want a quad core processor.

Sent from my BlackBerry 9810 using Tapatalk

Couldn't be further from the truth. Such a broad, generalized, assumption. I'd like to know where my hour glass is. I haven't seen it and judging from your statement I'm being cheated.

Sent from my hourglass-less BlackBerry 9810 using Tapatalk

**dlrogers81** · 04-07-2012, 12:01 AM

Originally Posted by myfairkadie

Couldn't be further from the truth. Such a broad, generalized, assumption. I'd like to know where my hour glass is. I haven't seen it and judging from your statement I'm being cheated.

Sent from my hourglass-less BlackBerry 9810 using Tapatalk

lol exactly! I'm confused as well.

**rkonert** · 04-07-2012, 05:33 AM

Originally Posted by billy88n

These os7 devices were shipped way under powered. These phones need at least dual core processors and way more ram. Anybody with a bb gets the hour glass the bb10 devices need to be hardware intensive. I want a quad core processor.

Sent from my BlackBerry 9810 using Tapatalk

I've used 'high-powered' android devices, they don't give hour glasses, they just hang there leaving you wondering what the #$@! is going on. Then they start working again. This problem sounds more like an app issue, since it happened on the OP's old phone as well.

**billy88n** · 04-07-2012, 06:48 AM

You must not read the forums or any of the tech sites much if you think the hour glass isn't widespread you guys sound like the iraqi information officer.

A phone with a 1.2 ghz cpu is equivalent to a having a desk top with core 2 duo. Our hardware is 2 cycles behind apples a5x chip desrtined for the iphone 5 and these quad core androids just released.

My wife and daughter have iphone 4s I have never seen them freeze and require a battery pull to get them operational again. I love rim but on the phonew side the hardware and software needs improvement

Sent from my BlackBerry 9810 using Tapatalk

**rkonert** · 04-07-2012, 08:25 AM

Originally Posted by billy88n

You must not read the forums or any of the tech sites much if you think the hour glass isn't widespread you guys sound like the iraqi information officer.

A phone with a 1.2 ghz cpu is equivalent to a having a desk top with core 2 duo. Our hardware is 2 cycles behind apples a5x chip desrtined for the iphone 5 and these quad core androids just released.

My wife and daughter have iphone 4s I have never seen them freeze and require a battery pull to get them operational again. I love rim but on the phonew side the hardware and software needs improvement

Sent from my BlackBerry 9810 using Tapatalk

You missed my point, i agree the hardware isnt the best, but what is the point is amazing hardware is the software is the limitation? When bb10 comes out I hope RIM comes out with amazing hardware for it, as they did the playbook.

Also I dont have an hourglass issue like the OP, i get the odd one for a few seconds, but thats it.

Sent from my BlackBerry 9810 using Tapatalk

**billy88n** · 04-07-2012, 08:55 AM

Agree on software hindering the devices. Qnx wasn't ready for the phones but dual core processors were available. They were shipped with less power than needed for os7 to compete with ios and android. Seems like we are always playing catch up.

Sent from my BlackBerry 9810 using Tapatalk

**newcollector** · 04-07-2012, 09:32 AM

Originally Posted by jonty12

I'm cross-posting this from the 9900 forum....

Hourglass frustration is taking it's toll on me (I'm running 7.1.0.284)...

The problem is random and unpredictable.

Sometimes it's waking up from standby. Sometimes it's opening up an email. Sometimes it's when an app is "doing" something.

It's more than annoying (that hourglass can last up to a minute or more, but is generally 15-30 seconds) and happens frequently (for me more than 10-15 times a day).

My four year old wanted to play games last night before bed and we tried pinball, pool, and bowling and had to stop all three due to hourglass frustration.

Reboots don't help. OS reinstalls don't help.

I suspect it has something to do with number of messages. Any ideas?

Back on topic, OP, there are some things you can do. As has been suggested,an app can cause the problem you describe. When you came from the 9800, did you do a device switch and switch your apps from the 9800 to the 9810. If so, then you may have an app that runs, but not well. There was a thread that noted people had problems with their 9810 after device switching their apps. The recommended fix was to do a device switch, but to reload your apps individually.

Another possible problem could be, might be (I'm grasping at straws here) a network coverage issue. I am wondering if your phone might be running on something less than 3g or H+? If the phone is struggling to find which coverage works in your area, then that might be a factor.

Have you run your tests from Device Analyzer?

**km1997** · 04-07-2012, 09:36 AM

Try typing alt + lglg on the homescreen... a list of processes will come up and you can clear the log

I have noticed that my phone does get a little faster when I clear them

**newcollector** · 04-07-2012, 09:36 AM

Originally Posted by billy88n

You must not read the forums or any of the tech sites much if you think the hour glass isn't widespread you guys sound like the iraqi information officer.

A phone with a 1.2 ghz cpu is equivalent to a having a desk top with core 2 duo. Our hardware is 2 cycles behind apples a5x chip desrtined for the iphone 5 and these quad core androids just released.

My wife and daughter have iphone 4s I have never seen them freeze and require a battery pull to get them operational again. I love rim but on the phonew side the hardware and software needs improvement

Sent from my BlackBerry 9810 using Tapatalk

Nice hitchhike of a thread. Nothing you have posted helps the OP find a resolution.

**billy88n** · 04-07-2012, 10:26 AM

My original comment was the hour glass is normal operation for os 7 live with it which is why I commented on our hardware being stale. It was stale on launch day. No hijacking intended.

Sent from my BlackBerry 9810 using Tapatalk

**tapioca770** · 04-08-2012, 12:01 AM

I had the hourglass a lot on 9810. I suspected it was the battery saver. I upgraded to 583 by computer to fix this anD trackpad issUe. I removed the battery saver before update. Everything is working great now. No hour glass and no trackpad problem. 583 can only be updated by computer not ota.

**Rikon** · 04-08-2012, 02:17 AM

I never get any hourglass.

**eliirodz** · 04-08-2012, 10:57 PM

I started having hourglass issues and I uninstalled my "battery saver" apps and that seems to have been the fix. I was experiencing the hourglass all the time....then I read in another thread where someone recommended uninstalling all apps and the OS then go one by one on the apps. That was a little drastic. I just uninstalled my most recent apps that I could recall and the BB App World apps for battery monitoring were the culprits! I have gone all day today without the hourglass!

**jonty12** · 04-09-2012, 04:09 PM

Originally Posted by newcollector

Back on topic, OP, there are some things you can do. As has been suggested,an app can cause the problem you describe. When you came from the 9800, did you do a device switch and switch your apps from the 9800 to the 9810. If so, then you may have an app that runs, but not well. There was a thread that noted people had problems with their 9810 after device switching their apps. The recommended fix was to do a device switch, but to reload your apps individually.

Another possible problem could be, might be (I'm grasping at straws here) a network coverage issue. I am wondering if your phone might be running on something less than 3g or H+? If the phone is struggling to find which coverage works in your area, then that might be a factor.

Have you run your tests from Device Analyzer?

Nope, not a device switch. If you follow some other threads you'll note I've tried every OS that's come out (until the latest one -- first one I've skipped) as well as several hybrids. Lots of full wipes along the way.

Coverage isn't the issue - it happens when I have excellent wifi coverage as well. As I said, there's no pattern to it.

thanks for the suggestions

**jonty12** · 04-09-2012, 04:11 PM

Originally Posted by tapioca770

I had the hourglass a lot on 9810. I suspected it was the battery saver. I upgraded to 583 by computer to fix this anD trackpad issUe. I removed the battery saver before update. Everything is working great now. No hour glass and no trackpad problem. 583 can only be updated by computer not ota.

no "battery saver" apps installed other than the one that now comes standard in 7.1.

**jonty12** · 04-09-2012, 04:12 PM

Originally Posted by anthogag

I have the 9810 and experience the occasional hour glass for a couple of seconds every day.

15-30 seconds is unusual

Did you try Application Management...in the CPU column, is there an app that's 'distracting' the CPU (pick today)?

Do you have an app that automatically accesses the web for updates, Ex. weather apps, and your connection is less than 5 bars

In Options try Advanced System Settings -> BlackBerry Device Analyzer

Try the memory cleaner app...Options -> Security -> Advanced Security Settings -> Memory Cleaning...click the box to Enable it and the other box to put the app on the home screen

Nothing stands out as unusual. I'll try a memory clean and see how it goes over the next few days.

**jonty12** · 04-09-2012, 04:13 PM

Originally Posted by km1997

Try typing alt + lglg on the homescreen... a list of processes will come up and you can clear the log

I have noticed that my phone does get a little faster when I clear them

I'll try clearing the log and see how it goes over the next few days. thanks

**branflakes** · 04-10-2012, 04:51 PM

Try turning off compression on the SD card. Options-Device-Storage. Turn off Enable Compression. Made a difference for my 9800 and 9810.

**go1ndr** · 04-10-2012, 05:22 PM

My 2 cents worth. I think the majority of BB owners have seen the "hour glass" (mine's actually a small square clock spinning with one hand like a stop watch) but it doesn't come up often. My thought is that it is similar to working on a desktop or laptop, in that sometimes we as users get over active with the "enter" key--like clicking a mouse 5 or 6times on a desktop to make it open faster, only to slow it down or bring it to a complete freeze. It's a computer that has a phone feature, not a phone that has a computer feature so maybe double clicking without realizing you are doing it, could be part of the problem. I do think that the log clearing and checking the memory load and clearing it, is a good idea as it adds memory that you need. Just a thought nothing more!