Can telus really do that?

**l3lueberry** · 06-22-2012, 07:55 PM

when i first purchased the phone they asked me if i would like their warranty (7 dollars a month and if my phone was lost or broken they could replace it) so i proceed by accepting their warranty.

I lost my phone 2 days ago and after contacting Telus they told me I do not have the warranty... I went back to the original telus where I purchased my phone and they told me they forgot to activate it and there's nothing I can do about it.

Can they really do that? should i get the short end of the stick for their mistake?

**dopalicious** · 06-22-2012, 08:27 PM

The future is friendly?

Bad deal...do you have a receipt anywhere that shows you paid the 7 extra bucks?

**l3lueberry** · 06-22-2012, 08:47 PM

Originally Posted by dopalicious

The future is friendly?

Bad deal...do you have a receipt anywhere that shows you paid the 7 extra bucks?

They said was going to show up on my bill. I was thinking this whole time that I had the warranty and when it finally came time to use it they told me it was never activated in result, it wasn't ever shown on my bills/records...

**pinkert11** · 06-22-2012, 08:51 PM

It sucks yes, but Telus is not 100 percent to blame as you were aware that you were not paying the monthly charge. Upon reviewing your bill you should have called and inquired. You took the risk by assuming you were getting something for nothing.

**dew066** · 06-22-2012, 08:54 PM

Very crappy, but I would say you are screwed. Maybe you can push the loyalty department at Telus to cut you a good deal on a new one. Sorry for your loss

**RoseBud68** · 06-22-2012, 09:39 PM

Guess you need to check your bill see if they ever charged you. Sound like SOL.

**dbmalloy** · 06-22-2012, 09:49 PM

If you could get the Telus store who screwed up agrree to support the fact you had asked for an extended warranty and the made the mistake.... Telus loyalty might do something for you... A stretch but worth a try.....

**5star** · 06-23-2012, 11:11 AM

if ur in one of the western provinces...almost all the 'telus' stores are dealers who sell telus products and are not owned or run by telus....in the eastern provinces they have actual telus run corp stores and also dealers who sell telus products...if it was a dealer store who sells telus products then ur dealer made the mistake of not adding the device protection plan feature on ur account...if it was a corp. store then u may be able to talk to the rep. /manager of that store and try and further keep going up the chain...

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**troshs** · 06-23-2012, 06:52 PM

They admitted they did something wrong, why should that be your fault? Thats horse sh*t. I would push that one all the way to the top. Seriously though, I rarely ever look at my whole bill. They should fix THEIR screwup and not make the customer pay for it!

**homer1475** · 06-24-2012, 04:35 AM

Originally Posted by troshs

They admitted they did something wrong, why should that be your fault? Thats horse sh*t. I would push that one all the way to the top. Seriously though, I rarely ever look at my whole bill. They should fix THEIR screwup and not make the customer pay for it!

Ok first off, gone are the days of a cell company biting the bullet for a customer(way to many out there to worry about one little incident), Also we don't know if this was a retailer or a corporate store(would make a huge difference, company employee Vs. retailer screwup).

Secondly, typically the insurance is from a third party anyways and if you haven't been paying for the insurance, their screw up or yours, you're not getting something for nothing.

**the_game969** · 06-25-2012, 01:11 PM

You never paid for the insurance package.They could probably hook you up with a new phone but they are going to ask you to pay for all those months/years up front.

**newcollector** · 06-25-2012, 02:12 PM

Originally Posted by troshs

They admitted they did something wrong, why should that be your fault? Thats horse sh*t. I would push that one all the way to the top. Seriously though, I rarely ever look at my whole bill. They should fix THEIR screwup and not make the customer pay for it!

I think you are wrong because this is a matter of two mistakes and a twofold responsibility here...the company and the consumer. The company made a mistake and did not add the warranty NOR charge the consumer. The consumer did not check his receipt and ensuing bills to see if the warranty had been applied.

Mistakes happen. The fault is shared by the two. The company is not liable nor required to provide what was not paid for by the consumer. The consumer should have checked his receipt before he left the store to make sure that all he asked for was provided.

AT AT&T, the receipt shows everything that will be on your bill and itemizes all that you purchase when you buy a phone. It seems to me that there is a growing tendency among consumers to abdicate personal responsibility when it comes to purchases. Consumer is just as responsible for the screw up as the company. If you do not check your bill, then, unfortunately, you reap what you sow. It is a shame this happened. It is expensive, but it sure is a learning experience. I'll bet the OP will check their receipt before they leave the store after their next purchase and they will check their monthly bill from now on.

**robsteve** · 06-25-2012, 03:06 PM

Originally Posted by l3lueberry

when i first purchased the phone they asked me if i would like their warranty (7 dollars a month and if my phone was lost or broken they could replace it) so i proceed by accepting their warranty.

I lost my phone 2 days ago and after contacting Telus they told me I do not have the warranty... I went back to the original telus where I purchased my phone and they told me they forgot to activate it and there's nothing I can do about it.

Can they really do that? should i get the short end of the stick for their mistake?

If the warranty is listed on the original paper work you and the Telus Rep signed, you should have warranty. Its not your problem they didn't charge you for it, though they may be justified charging you the missing payments in order to get the phone replaced.

I may be wrong, but the insurance from most of the cell companies/carriers are self insured and perhaps administered by a third party.