BB protect not working on 9810/126.96.36.1998 (B1424)
I just updated my 9810 to .428 and now my BB protect won't work.
It says "Your wireless service plan doesn't include BB protect"
I'm sure its not because of my provider, BB protect was working when I use .402 last night
Sent from my BlackBerry 9810 using Tapatalk
- 06-14-2012, 07:58 AM #2
You're sure about that? I just completed my BB Protect backup on .428...
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just downgrade it back to .402 and it still not working.
emailed RIM support said to delete service books and do the HRT, but still no luck.
reinstalling BBprotect not helping also
anyone can help?
did googling though...
- 06-14-2012, 02:26 PM #4
Odd-on .378 and Protect is working great! For the heck of it, why don't you do a quick search for any hidden Vendor.xml files that may be lurking from ATT on a previous download/phone. I had that happen on my wife's phone and even though I deleted the two that we all know about, there were two more hidden in an old BB file. Don't remember where unfortunately but I'd do a search on your PC Start button and see if you can find any--also empty your recycle bin on your PC. Not saying this is it but worth looking at anyhow. Good luck and keep us posted.