9810 Memory sms full

**Rodminty** · 04-12-2012, 01:38 AM

I am on my 3rd 9810 in 4 months! No damage they just don't work right! I just started my new 1 and got a text message with the message to delete messages because memory is full! My device memory is 95% free media card is 51% free and messages are not sent to my SIM! What is going on here? I have never had to delete messages before. Does anyone know how I can fix this?

**oibm** · 04-12-2012, 01:54 AM

Three devices on 4 months does not sound good. Have you considered a problem with the installed apps or your device config rather than the phone itself?

I highly recommend doing a full backup, a clean install of the latest OS (7.1.0.342 as of today) and restoring only basic stuff (no apps). This will help to eliminate possible software issues and clearly identify if the issue is hardware related.

**walcolm** · 04-12-2012, 04:32 AM

your sim must be saving messages on the limited sms storage of the sim rather than on the BB device. you can probably never fill up the message storage space on your 9810

so check your messages settings

**myfairkadie** · 04-12-2012, 08:56 AM

I highly recommend doing what oibm suggested. A clean install with no 3rd party apps would be the best route to go, slowly adding back apps to find the culprit. With 3 phones in 4 months, and the same problems with all phones, the common denominator is your device switch. Start there.

**Rodminty** · 04-12-2012, 01:15 PM

The first phone powered out when the slide was open. The second had a bad mic and the thumb pad scrolled down on its own. There are no messages sent to the SIM. I have reset it back to factory many times and the only app I have is Accuweather (I found out very early that most apps are trouble)
I use this phone for phone calls, texts and e-mails for business. Since I have switch to BB 3 years ago I have lost a lot of business because these functions seem to fail a lot.
There has to be a setting some where that I can't find dealing with the sms memory. I just can't figure it out and frankly getting a little tired of investing so much time and money into phones that don't work!

**go1ndr** · 04-12-2012, 03:06 PM

I agree with all above. It has to be in your device switch. I've had my 9810 since Oct/2011 and prior to that a 9800 since it's inception; and run countless apps on it. Like Walcolm stated, it is nearly impossible to completely fill your internal memory and your Media card. Try the complete back up and then wipe the phone, reinstall the OS listed above and then one app at a time. Curious, how many IM's are you running at a time? IE: Windows IM, Yahoo, others? Sometimes I've heard on here that too many IM's can cause some issues but really don't see that being the issue here. Good luck and I'll look through the forums for you to see if I can discover anything else.

**go1ndr** · 04-12-2012, 03:25 PM

OUCH! I quickly searched the site for other threads on this and man there are a lot of them. I don't have the time now to look for fixes but you can search on here (top of page) for this issue and see what you can find. I'll look for more on it later as well. Good luck!

**Rodminty** · 04-12-2012, 06:08 PM

I don't use any IM's
Rogers tech has told me to un_install my sms app and re-install it. Which I am trying to do right now. The phone before this 1 I did 3 factory wipes and 2 re-installs on the os. I am by no means a genius but man I just can't figure out whats going on here! And nether could tech support. I tried to contact RIM and got a total brush off.

**homer1475** · 04-13-2012, 07:11 AM

Are you using a backup after you reinstall the OS? Did you do a device switch wizard in DM when you first got the device?

My guess is yes to both and your carrying over a bug in a previous version OS.

This time make no backup other then your actual messages(selective backup > Messages). Wipe your device, then reload the OS, then restore your messages and take a few minutes to resetup your device. Hopefully this fixes your issue.