[Moon_Juice]

I searched the forums but didn't find my problem.

The environment:

I have the Torch 9810 on OS 7.0.0.439, factory official from T-Mobile. I have Desktop Software 6.0.1.18 (according to Add/Remove Programs) aka 6.0.1 B21 (I think). I'd like to check and make sure, but once my DS crashes I can't get it to relaunch, despite the fact the processes are all there in Task Manager (it's a Win XP machine btw). I have both 7...439 and 9780 6...650 OS's installed on the computer.

The issue:

When I connect the Torch via USB I invariably get an error pop-up that says "application loader wizard has encountered an error and needs to close." And do I want to tell Microsoft about this problem? Sometimes it happens by itself as soon as the device is connected, and the rest of DM will work as normal, I can make device data backups and use Mobile Internet. I mean, I assume the backup files are sound; the program gives me the success message. I haven't verified the integrity of the backups yet.

But the crash dialog is also triggered when I try to go into Device Switch mode so I can back-up my apps. Thing is, when it happens at these times, DM itself becomes unresponsive and I often can't close out of the program. I'll need to shut it down via Task Man. As I said, even when the GUI closes the processes are still running. Processes are: BbDevMgr.exe, Rim.Desktop.AutoUpdate.exe, Rim.Desktop.exe, and RIMBBLaunchAgent.exe .

Also, this never happened when I used my 9780. It's the same DM install. The only change I've made was adding the Torch OS to my PC alongside the Bold OS.

[kraski]

I'm running 6.1.0.35 of Desktop Manager. Get the newest version, uninstall the old one, then install the newer version. It works on XP, Vista & Win7.

[Moon_Juice]

Do I need to uninstall and reinstall the Device OS's or can I just leave them installed? It's been so long that I forget.

[Moon_Juice]

Oh and can someone please confirm the download size? I have, "size on disk = 116 MB (122,605,568 bytes) "

[kraski]

Do I need to uninstall and reinstall the Device OS's or can I just leave them installed? It's been so long that I forget.

Uninstalling and installing the new DM version shouldn't touch your OS installs.

[kraski]

Oh and can someone please confirm the download size? I have, "size on disk = 116 MB (122,605,568 bytes) "

Actually, the version is up to 6.1.0b38 and is 117mb on the Blackberry site.

[Moon_Juice]

Actually, the version is up to 6.1.0b38 and is 117mb on the Blackberry site.

Yes. This: "610_b038_multilanguage.exe"

I mean after it's downloaded. Go into Windows Explorer. Right Click on the file. Click "Properties." Verify "size on disk" as "116 MB (122,605,568 bytes)."

[kraski]

Yes. This: "610_b038_multilanguage.exe"

I mean after it's downloaded. Go into Windows Explorer. Right Click on the file. Click "Properties." Verify "size on disk" as "116 MB (122,605,568 bytes)."

Mine's working fine, so there's no need to verify it, except for this thread. If you got it from Blackberry and you dont have a really terrible isp, the 1 mb difference could very well be how they calculated size and the file ought to be good.

[Moon_Juice]

What I mean is. Since you know YOUR copy is working. Can you please check the file size ("size on disk") of YOUR installer file, and confirm that the file _I_ downloaded is COMPLETE, that the stated file size of the installer YOU have that YOU already know to work, is the same stated file size of the installer _I_ have, so that MINE can be expected to work also.

There have been problems with files downloaded from RIM not finishing. You will get 15MB of a 16MB file for instance. And it will launch and install and then you find out you have a corrupt or unusable program, but cannot correct the problem due to not being able to go back online and download again (and again and again) until you successfully complete a full download of an intact, usable file.

[Moon_Juice]

Also I had noticed it took three or four tries to get DM to connect to the phone via Bluetooth.

I took the leap of faith and ran the installer. So far nothing to report. I'm testing it out now. I'll post back with my progress in a little while.

Posting this while tethered via Bluetooth...that's gotta be a good sign, right?

[kraski]

What I mean is. Since you know YOUR copy is working. Can you please check the file size ("size on disk") of YOUR installer file, and confirm that the file _I_ downloaded is COMPLETE, that the stated file size of the installer YOU have that YOU already know to work, is the same stated file size of the installer _I_ have, so that MINE can be expected to work also.

There have been problems with files downloaded from RIM not finishing. You will get 15MB of a 16MB file for instance. And it will launch and install and then you find out you have a corrupt or unusable program, but cannot correct the problem due to not being able to go back online and download again (and again and again) until you successfully complete a full download of an intact, usable file.

Whether you call it Desktop Software or Desktop Manager, it's still the PC desktop that's being referred to. I downloaded it to PC to install on PC. I don't think I kept the original.

[kraski]

Also I had noticed it took three or four tries to get DM to connect to the phone via Bluetooth.

I took the leap of faith and ran the installer. So far nothing to report. I'm testing it out now. I'll post back with my progress in a little while.

Posting this while tethered via Bluetooth...that's gotta be a good sign, right?

You don't need to connect via BT. Especially since a USB direct connection will work better and faster.

[Moon_Juice]

Whether you call it Desktop Software or Desktop Manager, it's still the PC desktop that's being referred to. I downloaded it to PC to install on PC. I don't think I kept the original.

I don't see what is so hard about this question. WHAT IS THE FILE SIZE OF THE INSTALLER?

Go into Windows Explorer. Right Click on the file. Click "Properties." Verify "size on disk" as "116 MB (122,605,568 bytes)."

[Moon_Juice]

You don't need to connect via BT. Especially since a USB direct connection will work better and faster.

It doesn't matter whether I "need" to, or which connection is better. Connectivity, or lack thereof, relates to my issue. Moreover, it's SUPPOSED to work, and I expect it to. And sometimes my BT connection is all I have, since this fancy POS doesn't want to play nice with DM or DS or BS or whatever this software is calling itself now.

I never had these problems with my 8900 or my 9780, and that includes while using v6.x of the desktop interface.

Mobile internet, for example, simply WORKED. Each time, both methods, and on the first try. Now all of a sudden I have this next-level device and a fancy new network to attach to ("4G"), and I get nothing but agida.

Posted from my CrackBerry at wapforums.crackberry.com

[homer1475]

Currently running 6.1.0.35 and have never had a problem with it. Only time I had issues was when I was running a leaked version of DM(app loader.exe always crashed). If your asking for the size of the Dm installer it is 114Mb size on disk.

[kraski]

I don't see what is so hard about this question. WHAT IS THE FILE SIZE OF THE INSTALLER?

Sorry I wasted your time. But did you actually read what I wrote? I don't have the installer for Desktop * anymore, just the installed software. Have a nice day.

[Moon_Juice]

Currently running 6.1.0.35 and have never had a problem with it. Only time I had issues was when I was running a leaked version of DM(app loader.exe always crashed). If your asking for the size of the Dm installer it is 114Mb size on disk.

I wasn't aware it was even possible to have a "leaked" version of dm.

[Moon_Juice]

Sorry I wasted your time. But did you actually read what I wrote? I don't have the installer for Desktop * anymore, just the installed software. Have a nice day.

Sorry, guy. I know you were trying to help. I just felt we had hit a brick wall. Like we were both typing in English but we weren't speaking the same language.

[pkcable]

Thanks for resolving it along yourselves folks, you make my job easier!

[Moon_Juice]

You're, uh, welcome?

For the moment, I have the current official version of Desktop Manageware installed, and while I no longer get the loader crash error, I am unable to make backups of my 3rd party apps using Switch Devices. DM connects, claims to be reading my data, and prompts me to connect the new phone, but there is no PIN folder created and no app backups anywhere on my PC. Also the time it takes is far quicker than a real read of my installed apps should take.

[BigBadWulf]

Couple points....
1) Uninstalling Desktop Whatever , will in fact uninstall the installed OS on your system. I keep all downloads, so I can go back to one if needed.
2) Loader.exe will change when an OS is installed, so DM isn't usually to blame if loader.exe stops functioning.
3) If you have problems with RIM downloads, and it does happen, use IE instead of any other browser. While I couldn't possibly explain why, for some FF or GC just causes corruptions.

Now, on with the show.

I'd uninstall DM, including all personal files. Make sure and migrate backups to another location than they normally save, just in case they are removed in the process too. Never happened to me, but why take chances. Anything lingering after I'd delete, such as OS folders, when Control Panel shows they aren't installed. Run Ccleaner, and use the registry cleaner. Then reboot, install a new DM from an IE download, pray a little, and see if it works.

[Moon_Juice]

I have had the same download problems using chrome, IE, and the IE Tab extension on chrome and FF.

I have one 9780 OS and one 9810 OS installed on my PC at the moment.

[BigBadWulf]

You're, uh, welcome?

For the moment, I have the current official version of Desktop Manageware installed, and while I no longer get the loader crash error, I am unable to make backups of my 3rd party apps using Switch Devices. DM connects, claims to be reading my data, and prompts me to connect the new phone, but there is no PIN folder created and no app backups anywhere on my PC. Also the time it takes is far quicker than a real read of my installed apps should take.

Definitely should see every app as it's cod is backed up.

I have had the same download problems using chrome, IE, and the IE Tab extension on chrome and FF.

I have one 9780 OS and one 9810 OS installed on my PC at the moment.

This may help some........

Remove Unwanted Apps From OS Loader List and BB Desktop Managr Applications List

[Moon_Juice]

Run Ccleaner, and use the registry cleaner.

I never use registry cleaners, and usually advise people to avoid them like plague. Conventional wisdom among PC experts holds they can cause more harm than good.

CCleaner itself is quite good though, and should be a staple on any Windows machine.

[Moon_Juice]

This may help some........

Remove Unwanted Apps From OS Loader List and BB Desktop Managr Applications List

I can follow this guide...but of course it only will help if and when I am able to get loader.exe to recognize my 9810. Am I to understand that EVERY installed app that would have made this list goes into this ONE folder ("Packages")? Things are in here from back in my 8900 days, so I imagine if my T2 and the PC ever decide to play nicely those apps will show up here too,. My point of course being...I only need to look at this ONE location, this ONE path...right?